Lahan Select Gyeongju

Our family had a comfortable and pleasant experience at Lahan Select. The location was ideal to all the major attractions, convenient stores, and food.

Avoid this hotel at all costs. This is essentially a members-only timeshare resort that also accepts reservations from non-members, but it continues to operate like a timeshare rather than a true hotel. Most memberships appear to have originated from condo/timeshare conversions, and unfortunately, that mentality shows throughout the guest experience. The property advertises itself as a 5-star hotel, but I would rate it as a 3- to 4-star timeshare at best. From the moment we arrived, the experience was disappointing. There were no luggage carts available, no bell staff to assist with baggage, and absolutely no flexibility with check-in or check-out. Check-in before 3:00 PM is not allowed, and check-out must be completed by 11:00 AM or guests are charged an hourly fee both before and after the official times. We reserved three Deluxe Rooms, and the check-in process was unnecessarily slow and frustrating. Even more concerning, the staff repeatedly claimed there was no manager on duty on both Thursday and Friday, leaving employees unable or unwilling to resolve even basic customer service issues. The customer service throughout our stay was consistently poor. Staff rarely took ownership of problems, responses felt scripted, and there was little effort to accommodate guests or improve the experience. Every request seemed to involve another policy, restriction, or additional charge rather than a solution. It never felt like hospitality—it felt like staying at a private club where non-members are merely tolerated. Housekeeping was another disappointment. There is no evening turndown service, rooms are only cleaned once every three days, and even fresh towels require a daily request and an additional 500 KRW fee. For a property claiming to be luxury, this is unacceptable. There is also no fitness center on-site. Transportation is inconvenient as well. Taxis are not readily available outside the hotel, making it difficult to come and go without waiting. The Deluxe Rooms are surprisingly dark despite having two separate rooms. There are very few lamps, and the lighting throughout feels dim and depressing. The wall-mounted air conditioning controls do not function properly—you must use separate remote controls for each ceiling-mounted AC unit. The Wi-Fi is among the worst I have experienced. Instead of one seamless hotel network, every room broadcasts its own wireless network, creating dozens of overlapping signals that make the internet unstable, slow, and often unusable. The pool area is another example of poor design and customer experience. Every guest must pay separately to use the pool, and room charges are not accepted, so you must carry your credit card or phone. Nearly every lounge chair is marked as "reserved" unless you pay an additional fee, meaning you cannot even place your towel on an empty chair. There are no towels available at the outdoor pool, and the lockers are located across the pool area. The pool attendant actually instructed me to carry all of my belongings over my head through the pool area to reach the lockers, which was both inconvenient and absurd. Even the hot tub was barely warm. Dining options are equally disappointing. The hotel offers virtually no breakfast alternatives besides a ₩50,000 buffet that must be reserved the day before. If you forget to make a reservation, you're simply out of luck. Overall, this property is filled with unnecessary rules, extra charges, inflexible policies, and a complete lack of genuine hospitality. It may work for timeshare members who understand the system, but it falls far short of what international travelers expect from a luxury hotel. If you're visiting Gyeongju, do yourself a favor and stay at an internationally recognized hotel brand instead. The area offers much better options, including the Lahan Hotel and the Hilton. Hard pass. I would not stay here again.

Nice proper hotel

Overpriced than Hilton