Star Residence Suite KLCC

The apartment was as described: well equipped, on a high floor and in a fantastic location. We enjoyed access to the residential tower’s excellent facilities, including level 88, which offered amazing views of the Petronas Towers and the city, along with a smaller second pool and a restaurant. Overall, a pleasant stay.

The master bedroom’s air conditioner urgently needs replacing. It was so noisy that we used the ceiling fan instead. The second bedroom was very dark, with its window facing a shaft and offering no view, although the room and bed were otherwise fine. The floor-to-ceiling windows also offered little privacy from the opposite tower unless the blackout curtains were closed. All communication before arrival and during check-in took place via WhatsApp with an unnamed contact, which felt a little impersonal. Once we messaged our arrival, a representative met us in the lobby to hand over the keys and collect payment. This worked smoothly, although the arrangement felt a little unconventional.

The location is very convenient. The room is very comfortable and pretty. The pools were amazing

The water was not heating up after 15 minutes of boiling to get a warm shower

Good size and good location

The property was big and clean.

I did not like the inconvenience meeting the person in charge of the keys, the waiting time to get the keys, and also the fact that it was not transparent on Booking.com that this was an apartment with none of the amenities and comforts of a hotel. The air condition was also very noisy and the duvet was not comfortable.