B2 Chang Phueak Gate Premier Hotel

Good street eats just outside the hotel that's open at night. A bit away from the core sights but functional, stayed 2 nights for a great price

Everything is fine.

Very good just walk out of the hotel to the main road and on the left and Viola the night market with all the food you need for all greed pigs.🤣🤣🤣🤣🤣

😤😤Extremely disappointed.😤😤 I was very impressed with the service during check-in in the afternoon,but my experience in the evening was completely different. I stayed in Room 303 for one night, checking in on 5 -6/11/26 In the evening, when I brought my motorbike back to park, a male receptionist and an older male staff member.I am not sure whether he was a security guard who was shouted at me very loudly and aggressively, telling me to move. Both my nephew and I were extremely shocked and frightened. As a result, I told my nephew to park the motorbike outside instead. What I do not understand is that I had parked in the same area during the afternoon without any problem. The afternoon staff had never informed me that parking there was not allowed. Unfortunately, I did not think to record a video of the incident. However, I would like to know whether the hotel has CCTV footage. there is no misunderstanding or suggestion that my review is untrue. I am simply describing what genuinely happened to my nephew and me. Instead of shouting and speaking to us so aggressively, the staff could have simply approached us politely and must said, Excuse me, parking is not permitted in this area at the moment, but you can park in another designated area. If they had communicated with us in that way, I would not have been upset at all. However, the way they shouted and yelled at us was completely unacceptable. They treated us as if we were not human beings deserving of basic respect.Anyone who experiences this kind of treatment would understandably feel disappointed and upset. We are paying customers staying at your hotel, not guests asking for free accommodation. We deserve to be treated with courtesy and respect. I have stayed at other B2 hotels and have always been impressed by the friendly and helpful staff. Unfortunately, this particular hotel has left me feeling extremely disappointed. If I had not been travelling with an elderly family member, I would have checked out immediately rather than continuing my stay. It is such a shame because your hotel has an excellent location, right next to Chang Phueak Gate and Chang Phueak Night Market. It is very convenient for finding food, exploring the area, and getting around Chiang Mai. A great location cannot make up for poor customer service and disrespectful behaviour from staff. I sincerely hope management takes this complaint seriously, investigates the evening shift through CCTV footage if available, and addresses the behaviour of the staff involved.