Appartementhaus Bergkristall

Super Appartement in mooi rustige omgeving

Niets

Es ist ein sehr schönes, geräumiges und toll eingerichtetes Appartement und es ist alles vorhanden was man in einem Appartement benörigt. Wir haben uns sehr wohl gefühlt!

La location è splendida, immersa nel paesaggio delle Alpi Carniche, selvagge e silenziose. L'appartamento è perfetto, ristrutturato di recente o comunque tenuto a nuovo e con ogni accessorio necessario. Un capiente ascensore interno alla struttura facilita anche la movimentazione dei bagagli. I nostri host sono stati perfetti, abbiamo comunicato sia di persona che via chat senza alcun problema e ogni necessità è stata soddisfatta in brevissimo tempo. Il parcheggio è ampio, di fronte alla struttura, e sufficiente per tutti gli ospiti. La posizione è strategica per muoversi in Val Pusteria, ma anche verso le dolomiti Bellunesi e i monti Tauri. Nonostante il traffico del periodo estivo a Kartitsch vige il silenzio.

Clean New Location very good, especially for walkers Shower Safe Balcony Surrounding Supermarket and bus stop nearby (walking distance)

The apartment was not silent; we could clearly hear guests upstairs walking. During our 9-night stay, nothing was added (e.g., dish soap) or cleaned. The kitchen inventory was inconsistent and some items were damaged; the mirror battery was empty. Although the reservation was guaranteed by credit card, the hosts requested an additional deposit via another bank card in advance. This was later withdrawn after Booking.com customer service intervened. The final cleaning fee is a hidden cost and far too high; better value can be found elsewhere where cleaning is included. The hosts gave a New Year’s Eve gift to all guests, which was a nice gesture, but they made a distinction in who received what. This felt extremely unprofessional. The so-called “lounge” is actually a basic, unattractive room where even the vacuum cleaner was visible, and we never met any other guests there. There was no explanation on how to use the PS4. Throughout the building, there is extensive written information about rules and costs, and even tea and coffee in the lounge are not free. In the apartment, waste must be separated into five bins, yet many kitchen appliances are cheap and unnecessary. Overall, the approach felt patronizing and inconsistent with the apartment’s environmental message. Towels were poorly cleaned. There is no washing machine for own use. The bed became too warm and its sled-shaped end could be dangerous. Room temperature could not be adjusted, and we had to adapt to the hosts’ preferred billing time. The hosts showed little interest or initiative. The price–quality ratio is poor.