Renovated Pool View Townhouse

John was easy to work with and the location was great - close to everything. Lighting needed attention, particularly in the kitchen area. The on location host (Tanji) was very helpful . She offered to store our luggage during the day we transferred to a smaller unit for the second part of our stay after family left. The upstairs bedroom is very nice but generally the unit could use some updating and basic decorating - for example, adding wall art and other decor to make it more attractive and comfortable (hooks for towels, etc). We enjoyed having a new grill. I recommend the unit for its great access to the beach and pool area. Cowpet West is very close to Redhook and the ferry to St. John.

Great location, minutes away from Red Hook restaurants. Rental car is a necessity. Grounds were well maintained

The pool area was dirty- cat poop on the edge of the pool in multiple places on multiple days. There was no direct access to the pool from our building - we had to walk through muddy grass and around the outside of the pool to get to the gate. The water/ ocean was dirty black water making the beach infront of the condo unusable. Multiple things didn’t work or were broken in the condo- but it didn’t disrupt our stay.

This townhouse is in need of some maintenance, and while these things (broken doors, missing wheels on dishwasher rack, yucky walls/grout) didn't negatively impact our stay all that much, it was discouraging for the price we paid for this unit. Upon arrival, the maintenance man yelled out our lock code from the parking lot as I was trying to locate the unit. The gate to this community was never shut/locked, nor guarded. There was never anyone present to turn in our guest registration form. 2 prior guests had left their forms on the table, so we had access to their personal information. Previous guests had also left their instructions on the dining room table and it quickly became apparent that the lock code NEVER changes. Day 2, we arrived back to our unit to find our door was unlocked; and we double checked that it was locked when we left. 9:15 PM that night, a couple knocked on our door and informed us that they had been inside of our unit earlier that day and were looking for a bag they had misplaced. They said they were actually staying in the unit next door but had been given the code to our place first; said they left when they realized people were already staying there. When I messaged John, he semi-accused us of having let them in then claimed it was probably just the previous guests. We know for a fact that it was not. But this goes back to the fact that the lock code is NEVER changed, which is a HUGE SECURITY CONCERN! There's also no locks on the balcony doors.