Jumeirah Marsa Al Arab Dubai

View

They still haven’t returned my 2000 AED deposit since September , and during my stay they never answered the phone when I tried to call from the room.

Hi I forgot my necklace can you contact me

Didn’t call me after necklace

It is a luxury place to enjoy relaxing vacation period. Everything is designed to reach the best experience. All team members are highly trained to provide an excellent service. The room was amazing, the breakfast included unlimited varieties, the restaurants are excellent as well.

It was a bit noisy during the day and the night while being at the room’s terrace.

The room was spacious and clean!

Superb breakfast. Location on the beach.

None

Everything is good

Waiting to much time for getting coffee with breakfast

Pool area

The arquitecture , the amenities, the staff and the whole experience.

Not applicable, all was amazing!

Everything was amazing! Reception, room service. The pool .

Nothing!

The hotel is excellent and beautiful. We stayed here for the second time, and enjoyed it even more than the first. The staff are fantastic, especially in the restaurants and by the pool. Special thanks to Yathish, who made our time at the pool truly enjoyable every day. The view from our room of the Burj Al Arab was wonderful. The rooms are spacious and beautifully designed.

We didn’t like that although the hotel has 12 restaurants, with children you can only go to two of them. The hotel is supposed to be family-friendly, but management seems to have forgotten that children also need to eat. I raised this issue during our first stay, but unfortunately nothing has changed. Secondly, I don’t like that the young man standing at the entrance to the pool area has to stand for 12 hours without a chair. Please give him a chair.

Pool and beach area was amazing, staff were so attentive and catered for all your needs . Food choice was good, rooms were lovely with very comfortable bed and superb views .

Reception area always felt busy with people walking around

Everything

Nothing

The location was excellent, the view is amazing and the hotel is very beautiful in the inside and safe. I liked that they gave us a cake as a treat for our celebration.

We found a dead bug when we first entered and the staff were very rude and racist. The AC was not working properly, when we called them they sent us an engineer to resolve the issue but it was still the same. The room was very hot. We came to celebrate but we were not comfortable in the room at all due to the AC issue. This ruined our stay. Staff were rude but not all of them. Some staff were very professional and welcoming.

Nice kids facilities. Room dine in menu is also fine

Staff is not trained its like being in a cheap 5 star, you call the reception they inform you that they will assist you with what you need but in fact never get back to you, over all staff from jumeirah circle to reception to securities to valet etc are not professional at all and the stay was really below are expectations considering the hipe this newly opened hotel has been receiving.beach and swimingpools are ok but please add some dessert options. Rooms are too close to each other for such a nice hotel and you end up not being able to sit in your balcony as there is no privacy ( your hear your neighbors and they also do).

Everything

Nothing

Location , staff helping specially MENA & SHAYMA From front desk . Luxury atmosphere . Beautiful swimming pool .

Nothing

Nothing special

Waste of money

Location is great, interior and overall ambience are absolutely beautiful. The property puts you in the mood the minute you step in.

The staff could use some serious training when it comes to communicating with clients. Unprofessional and borderline rude, I’m glad I only stayed for one night and didn’t have to go through this longer.

Everything

Price

Everything

Too much choice

The property itself is visually stunning and clearly represents a significant investment, but unfortunately, the guest experience falls far short of what one would expect at this level. There is a fundamental disconnect between the caliber of the asset and the operational execution. Miscommunication between teams, repeated unfulfilled promises, inconsistent service delivery, and at times, unprofessional staff behavior severely detracted from the stay. My voice was never heard, and despite repeated follow-ups, no action or meaningful response ever materialized. This could serve as a textbook business case for asset owners: the operator you choose can make or break the success of even the most impressive development. Unlike my experiences with operators like Four Seasons or Anantara, where service excellence reinforces the investment, here the operating model and team composition appear underdeveloped and unprepared. Until a serious rethink in staffing, training, and guest communication is implemented, I would not consider this property a viable option for discerning travelers. The value-for-money equation is currently nowhere near acceptable, and unless there’s visible improvement, I expect many guests will opt for more consistent and professional alternatives. -------- UPDATE DATED 7 JULY 2025 ----------- While I appreciate the courteous tone of the response and the stated intent to address the concerns offline, I must note that no one has reached out to me in the 3 weeks since the management response. This, unfortunately, further illustrates the very issues I highlighted in my review, a pattern of miscommunication, unfulfilled commitments, and lack of proactive engagement with guests. My intention was never to seek a call or compensation, but rather to provide constructive feedback in the hope that it would be taken seriously and addressed. Thank you and best of luck.

I had a truly enjoyable stay. From the moment I arrived, the staff went out of their way to make me feel welcome. Everyone I interacted with was incredibly friendly, professional & accommodating, always ready to assist with a smile and ensure my needs were met.

The only downside I experienced during my stay was the slow service. While the staff were polite & well-intentioned, there were noticeable delays in response times, whether it was waiting for assistance, room service, or even at the restaurants. With a bit more efficiency & attention to timing, the overall guest experience could be significantly improved.

Decor and cleanliness . Location , very good service .

At night after 8 , were not allowed to walk around the pool area and beech to stretch legs after dinner and to enjoy breez and take pics. That was very annoying , they said due to security , its crazy , no one goibg to jump in pool when dressed up , can stop young children but not adults to around pool area . I felt like stuck indoors in tge evening , i m used to go out for small walk .

NA

NA

Dimitri was amazing from Start to finish! So was Azza.

Everything was absolutely perfect

We had a great experience throughout our stay. We enjoyed the pool, all four restaurants, breakfast, the spa, the lobby café, and the kids club—everything was fantastic. The suite and the view were absolutely incredible. We loved every part of it.

Nothing

Culinan restaurant

Nothing

Restaurants

Service level also the butler service was taking too much time to reply also my phone in the room was not working well even though I informed staff several times

location, outdoor pool and indoor pool

The beach has rocks from the construction work, the public circulation corridors are very narrow, breakfast is very spread out, with no central location for direct use, slow and out of date service to the outdoor pool, inexperienced employees, room on the marina side with no soundproofing from the outside, huge queues to access the parking lot, poorly structured to serve guests and passersby.

Every part of the property was incredible, there was nothing to fault. The staff were incredible, they paid attention to every detail to make you feel special and appreciated. The breakfast was the best we have ever had, we will most certainly be back, no hotel in Dubai compares.

Nothing!