Palais Alcazar

Exceptional staff, Abdulrahman, Yousef, Hessa... All. Phenomenal chef - food fresh on site & wonderfully made. Friendly security. Lovely villa & pool. Beautiful & well maintained grounds. Outside the busy area. Great for families. Really, could not have been better. One of the best stays we've ever had anywhere.

Nothing

El servicio excelente las instalaciones también muy buenas solo 2 villas y 4 cuartos entonces estás prácticamente solo

Tuvimos un problema que salían cucarachas de la regadera se morían al instante 😖y está demasiado lejos de la ciudad y el transporte es carísimo al rededor de 80 euros por día solo ir y regresar

La gentillesse du personnel L’environnement, le calme… les chambres le literie.

Rien

We stayed in a villa which was lovely and spacious. The private pool was huge and the gardens beautiful and well kept. Very comfortable beds, excellent breakfast (including for 7am check out) and considerate and welcoming staff

1- The food at the hotel is good but incredibly expensive (4x what you would pay in Marrakesh for similar quality, 55 EUR a head). Worse still the prices aren’t declared in advance (no menu and one option to buy 3’e course dinner) or even declared on the bill afterwards. Fortunately we asked! The manager tried to justify this by claiming next door is twice as expensive… we ended up travelling into Marrakesh every night as there are no other local options (was still half the price) 2- the bathrooms smelt like drains. When we arrived incense burners were in the rooms to try and mask this. When we complained more burners were added but the smell still lingered 3- the air con had issues. We complained and they fixed it in one room but the other was still sweltering throughout our trip 4- the kitchen has no utensils, pans or crockery other than 4 plates, 4 knives and forks and 4 tiny coffee cups. It was almost like they wanted to force you to eat their overpriced food rather than cooking…