Prim&Proper

Great location. Even though buildings opposite look a bit unkempt, this hotel is spotless and very comfortable. The staff were super friendly and attentive. We appreciated the complementary charcuterie and amazing wine as a welcome. Our waiter ( sorry I forgot his name Kai ?) extremely attentive and knowledgeable regarding wines. Breakfast was fabulous with a personal choice from the menu and not just a boring buffet. Martha , and I believe Lorissa, wonderful

I have fed this back.. poor lighting for makeup routine in the bathroom area

The location, the air con, the breakfast that was included. The decor.

Lack of storage space for clothes. No shelves or cupboards to pop underwear into and although there was plenty of hanging space, only 6 hangers, and with the bench underneath the rail, we couldn’t hang up long dresses. No iron available for one day, we did get one the next day though

Beautiful room, very grand and spacious room. Bed is super comfy

Nothing

Room was spacious, well presented and clean. Breakfast was excellent. On the positive side, breakfast was excellent, and the manager we spoke with at checkout was understanding and explained they’d only recently taken over the property, which might explain some of the teething issues. Overall, there were good points, but too many practical and service issues for us to consider staying again.

We were really looking forward to our stay, but it didn’t quite live up to expectations. Our room wasn’t ready at 3 p.m., which was a minor delay but still frustrating given that check-in is already quite late. The welcome at reception also felt a bit unprofessional and not especially friendly. The young man was very dour. On the plus side, the room was spacious, spotless, and decorated to a high standard. However, it was quite dark, and the bathroom design seemed more focused on style than practicality — there was no proper light near the mirror, which made it difficult for my wife to get ready. Staff tried to help with a stick-on light, but it didn’t work for long. Apparently this is the case in all rooms. The glass toilet door and the see-through sliding shower screen from the bedroom were also odd choices. Our room safe didn’t work and wasn’t bolted down. Reception, strangely, said they already knew about the issue and brought a replacement, but it was also unsecured. We were told it would be fixed “in a week or two,” which didn’t help much during our stay. Housekeeping was another disappointment — our room wasn’t serviced on the first day, and the explanation we were given didn’t make sense, especially since we hadn’t left the “Do Not Disturb” instruction visible. The manager handled this complaint extremely badly. She said she understood our point - but no offer to clean the room was forthcoming. On the positive side, breakfast was excellent, and the manager we spoke with at checkout was understanding and explained they’d only recently taken over the property. Overall, there were good points, but too many practical and service issues for us to consider staying again.