San Giovanni in Valle - Italian Homing

Alojamiento cómodo para una larga estancia. Tiene todo lo necesario. Muy cerca del centro para hacer turismo. Amplio con sofá cama

En invierno hace mucho frío en Verona y la calefacción no funciona. Se lo comuniqué al propietario y me dijo que estaba todo en orden. Jamás salió aire caliente y en la estancia hacía frío. Por otro lado, la cama es incómoda y duele la espalda.

Location great, there is a public parking around that costs 20€ per day. Location is great, calm and nice and walking to city center is easy.

Klärung aller Anliegen vorab, Lage, Ausstattung der Küche, Sauberkeit

Kein kostenloser Parkplatz, 21eur pro Tag im Parkhaus oder kostenloser Parkplatz 15min entfernt, parken an der Straße tagsüber 1eur pro Stunde, Dusche relativ klein für kräftige Menschen

The location was very convenient. The kitchen was very well equipped (although the sink was awkwardly located). The air conditioning in both rooms was very good. The apartment was comfortable and nicely decorated.

Dog owners beware! After we booked, we immediately received a message telling us it would cost 50-100 euros for a dog. I couldn’t find that stated anywhere on Booking, so I tried to cancel immediately after booking and it was refused. The company insisted that it was clearly stated, but I still can’t find the information anywhere. We were also made to (electronically) sign a contract. Furthermore, we kept getting daily messages telling us about the mandatory check-in due 24 hours prior to arrival, culminating in a threat (36 hours prior) that they would cancel our booking. When we arrived, we got more warnings about how much every item would cost us if damaged and they put a 300 euro hold on our credit card. This made us so paranoid, we ended up taking photos of everything which was already broken (eg ice tray!) in the apartment. There is an outdated sign stating that we get complimentary local wine, biscotti and homemade jam, but they only supplied biscotti and little store bought jams. The sink taps in both kitchen and bathroom require maintenance and the shower doesn’t switch properly between the two shower heads. There is mold in the bathroom. The instruction manual mentioned the need to separate garbage (or a penalty would be charged) and that they would provide the necessary bags but there were only black garbage bags available. All in all, our stay should have been much more pleasant than it was. I hope the company takes this feedback on board because the apartment really is pleasant, but the way they treat us is not.