Piazza Nicola Amore 14

Ottima posizione e gentilissima Ylenia

The place is well designed, fresh and has a lot of amenities. Location is great because it is pretty close to Duomo metro station. Also there are a lot of nice restaurants and bars which are very close to the house.

Only problem is getting a sunlight in the house.

Spacious, clean, beautiful apartment, we really enjoyed our stay

The door was a little bit tricky we had some trouble to understand how to open it

We generally very much liked the layout of the flat, and it felt clean and put-together. Rep was waiting for us upon arrival and explained things well. Location is generally very good. Wonderful to have an entire apartment with kitchen, etc, and number of nice touches (TV's, lamps, stable internet, coffee machine, etc.).

- I can't bear the elaborate online check-in process which requires a ton of time and superfluous info, and simply shifts the burden of check-in to client. I'm aware many properties now use this. - We had no hot water for the 6 days we were there (except a little in kitchen). We reported and were told it had been passed on to maintenance. No follow-up or info until we re-contacted 24-36 hours later. On 4th day a plumber came and checked, and we were told there was hot water. When we reported that nothing had changed and we still had no hot water, we were simply told that was untrue and that we'd apparently 'used it'. Day 5 plumber returned and discovered there was indeed a pressure problem (he was extremely kind and helpful) and that we had to turn all faucets on to then get hot water in shower. I consider 6 days in a property (in November) without hot water unacceptable. No genuine effort whatsoever to resolve in timely manner (weekend days for a 'hotel' structure should not make a difference). - Were given a dodgy key that was precarious and difficult to make work for outer gate and in fact had to spend considerable time getting it to turn each time - sometimes late at night. We were told at check-in it didn't work well. Also, no way to maintain power in the flat while taking the door keys with you when you leave. As such, one person can't go out in the morning for coffee while the other sleeps. - Quite a bit of construction noise early in the morning for works on new subway entrance next to the property (I imagine this work will last for several more years at least). - Heating/AC system didn't work, as well as other remote-controlled amenities (all batteries dead? Unclear why none of them worked). We never reported this as only needed last day or two and didn't seem worth the hassle considering our experience getting other issues resolved.