Hermes Suites, Agia Sofia, Nilie Hospitality MGMT





7.6Good
(623 Ratings)
"
When I arrived the first night, there was no duvet cover or blanket, only a thin sheet. I requested one the next day, and someone kindly brought it."
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
High-end valueWell priced for this area
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Right in the heart of Thessaloniki, Hermes Suites, Agia Sofia, Nilie Hospitality MGMT features rooms with free Wifi. The property is close to several well-known attractions – a 11-minute walk from White Tower, 0.
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
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7.6Good
(623 Ratings)
"
When I arrived the first night, there was no duvet cover or blanket, only a thin sheet. I requested one the next day, and someone kindly brought it."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
I liked how modern and comfortable it was.
I didn’t like the fact that the bedroom TV wasn’t smart TV.
9.0 / 10.0
Nice apartment for a short stay and amazing location. Its close to everything you want.
8.0 / 10.0
The location was great
8.0 / 10.0
Location
Some small things kept me back voting perfect!
10.0 / 10.0
Everything was great overall, except that when I was leaving today, I noticed some dirt underneath the bed — which was disappointing, since the room otherwise appeared very clean. It could definitely use a deep cleaning throughout. Other than that, everything was good!
When I arrived the first night, there was no duvet cover or blanket, only a thin sheet. I requested one the next day, and someone kindly brought it.
1.0 / 10.0
Местоположението/The location
Complaint regarding accommodation
I am extremely dissatisfied with my stay at this property.
• Cleanliness and maintenance: The apartment was dirty, poorly maintained, with broken furniture. The bathroom was in unacceptable condition – dirty, clogged within seconds, and clearly not cleaned in weeks. The bed linen was also dirty.
• Safety hazards: The bathroom had a washing machine with exposed electrical issues, creating a serious risk of electric shock. I am 5 months pregnant and unfortunately suffered an accident by slipping in the unclean bathroom, resulting in bruises and scrapes. It is a miracle nothing worse happened.
• Communication: The staff responsible for cleaning spoke no English, making communication impossible. The management was completely unresponsive – I asked for a room change immediately, but three days later I still received no reply. Instead, I only got irrelevant automated messages. There was no way to reach support in a meaningful manner.
• Customer service: At no point did I feel like a valued guest. The property requested a positive review before arrival and check-in, and if guests were not satisfied, they asked us not to leave a review at all but to contact them privately. This is completely unacceptable and misleading.
• Overall experience: I had booked three rooms for a total of six people, and none of us were satisfied. The lack of care, hygiene, and communication was beyond any acceptable standard.
This experience put my health at risk and caused great distress. I kindly request that this complaint be reviewed urgently and that appropriate action be taken against the property.
4.0 / 10.0
There were no toilet papers, no cleaning service during our stay, the shower was not clean, there was no mat for the bathroom the water for the shower hthere was no proper pillow for the child they used a small pillow from the couch, the wardrobe had covers which were not folded.
Location
3.0 / 10.0
Sadly there wasn’t too much to like about the property other than the location.
Sadly our shower wasn’t working properly - shower head was not working right and the water wasn’t draining.
8.0 / 10.0
Clean, comfortable, worth the price, good location.
my messages went unanswered, and the check-in/check-out process was unnecessarily stubborn. I had to wait 5 hours for check-in, even though I asked in advance before my arrival.
7.0 / 10.0
I really liked the location. Everything is within walking distance.
There was no mineral water in the refrigerator, while it's very hot outside.
1.0 / 10.0
The location
It was misrepresented with beautiful pictures of amazing views when in reality it only had a small window overlooking a wall 2 meters away. I booked the property to host guests from China and was extremely disappointed especially so when the management offered us another property to remedy the situation but it was filthy and they were unable to clean it on the day!!! Terrible management that resulted in our elderly guests having to spend an entire afternoon in the streets...
7.0 / 10.0
The view
No toilet paper
3.0 / 10.0
Location was excellent
Not very clean, the shower drain was blocked from the start, bad smell from the drain and there is no soundproofing from the next room.
9.0 / 10.0
We stayed only for one night in this nice apartment. The views of Agia Sophia Square from the corner balcony are amazing. Easy communication, great location. The shower basin was blocked and would have been nice to have at least a set of coffee capsules for the coffee machine but overall we had a nice experience.
1.0 / 10.0
The location was perfect!
We paid for a baby cot but the cot was never provided. We had to sleep together with our 2,5 yo son in the very small and very uncomfortable double bed during the whole of our stay as the company wasnt willing to help. We have contacted the customer service but no assistance was provided and we were actually ignored. Further, one of the sheets provided was dirty and had a hole on it.
10.0 / 10.0
Very cosy just in the heart of Thessaloniki
The air conditioner didn’t work properly
9.0 / 10.0
The location was perfect, the room was clean, and no problems at all...
Everything was good, the location was perfect and we didn't need a taxy at all to visit the main places., not a problem at all..
10.0 / 10.0
The fact that check in deteils were communicated hour before check in. Thou, check in was seamless.
2.0 / 10.0
Location
There was no balcony in the room. Room was smaller than in offer. All night i Heard noisess from another room. Host was rude.
9.0 / 10.0
Nice small place, clean. Great location
10.0 / 10.0
very good location, super clean apartment and very new!
8.0 / 10.0
Newly refurbished rooms in a very good and central location. Nice building, easy access, and good instructions and communication from staff.
The room is not finished yet and is missing some basic amenities. There is no hair dryer, so I had to shower in the morning instead of evening. Although there is a very nice kitchenette with oven + cooking stovetop, there is no kettle nor pots and pans to boil some water. There is a washing machine which is great but no clothes dryer to hang your washed clothes. The racks for the shower are still in plastic and not hanging in the shower. I only stayed for 1 night, so it's not a big problem, but I hope these will be fixed by my next visit. Also, thetoomI booked was with balcony, but I did not have a balcony :-( The room was beautiful and decorated tastefully but really needs to be finished. If you fix all this, I am looking forward to staying longer next time.
1.0 / 10.0
only location, nothing else
Staff was incompetent and lied to me over the phone several times
8.0 / 10.0
great location and communication with the personel
the photos are a bit misleading because you cannot tell which room you rent. I opted for the one with the balcony view but I ended up with a room with just a window and no view outside at all
10.0 / 10.0
Yes the studio was gorgeous super clean and in the best possible location. But what set it apart for me from others like it was. 1)They kept the outter shutters that allow for a far more sufficient light blocking than any so called black out curtains. For people like myself who wake up at first sign of light this is very important and a constant problem in tourist accommodations everywhere. 2) Lights and switches ,electrical outlets everywhere obviously pro design. Could easily change to different patterns of lighting all around to fit ur mood and needs.
No hairdryer, no iron.No kettle.And having a stove but not a pot is useless.
So maybe more suitable for shorter stays.
10.0 / 10.0
very comfortable room for vacation. in the best area of Thessaloniki, in the center, next to everything you want to do. quiet area, friendly without being scared at all. renovated apartment, with a wonderful view. very good service from the staff over the phone and in person
9.0 / 10.0
Poor amenities
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Hermes Suites, Agia Sofia, Nilie Hospitality MGMT. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Hermes Suites, Agia Sofia, Nilie Hospitality MGMT pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hermes Suites, Agia Sofia, Nilie Hospitality MGMT?
We found 10 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
