Be Mate Ponte di Rialto

We love this set of apartments. The location is brilliant and you can watch the waterways out of the windows. Rooms are beautifully decorated and bathrooms well designed. Contact with the concierge team is easy and they are responsive.

The apartment needs a little refresh. Deep clean of bathroom and upholstery and rugs. It doesn’t detract from the stay. We had apartment 31 a brilliant space but roof terrace nothing to write home about.

Beautiful place

Location

Location is superb! The finishes and style of the apartment is excellent too! The team made it super easy to communicate with and also assisted with helping us when we got lost enroute to the apartment

Check in was a bit difficult to start with but once we got used to it it was really easy to work.

The surrounding area of the apartment was nice, and it had easy access to the canal for a water taxi. The apartment was clean and nice interior.

• I specifically requested an apartment with a canal view, and was assured that I would be getting one. I was genuinely excited about this, but upon check-in I was shocked to find that the apartment had no canal view at all. Instead, it faced walls, making the space dull and dark. When I contacted the accommodation, they explained it was a last-minute issue and that they had to switch my apartment. However, this was not communicated to me beforehand. In fact, I was receiving messages from them right before check-in regarding payment of the city tax, yet they failed to mention the change in the apartment. This lack of transparency left me feeling misled and disappointed. • Another issue that surprised me was being asked to provide my credit card name and number via WhatsApp as a guarantee for the water taxi, even though I had already stated that I would pay in cash. Sharing sensitive financial information through WhatsApp is highly unsafe and unacceptable. There should be a proper, secure payment link or system in place to handle such details, not an informal messaging app.