Be Mate Ponte di Rialto

Perfect location. Extremely clean. Very Very spacious

Nothing

Dennis was amazing and helped us check in and organize a private boat tour. Beautiful apartment modern with AC in a convenient location

Digital key has some getting used to . Everything was great.

Before we arrived, our host, Giulia, reached out to ask about our arrival time. Since we were getting in after the time someone would be available in person, she emailed us clear and detailed instructions for accessing the room, and everything was exactly as described. The apartment was very clean and well appointed, featuring a fully equipped kitchen and dining area, a washer dryer combo, a comfortable living room with a TV, and two bedrooms, each with its own bathroom. It was nicely furnished, updated, and in a great central location within easy walking distance of many of Venice’s historic sites.

There was very little to dislike. The only minor drawbacks were a few flying insects in the room, which we were able to take care of, and some occasional noise from the family staying upstairs, including a young child running around.

The surrounding area of the apartment was nice, and it had easy access to the canal for a water taxi. The apartment was clean and nice interior.

• I specifically requested an apartment with a canal view, and was assured that I would be getting one. I was genuinely excited about this, but upon check-in I was shocked to find that the apartment had no canal view at all. Instead, it faced walls, making the space dull and dark. When I contacted the accommodation, they explained it was a last-minute issue and that they had to switch my apartment. However, this was not communicated to me beforehand. In fact, I was receiving messages from them right before check-in regarding payment of the city tax, yet they failed to mention the change in the apartment. This lack of transparency left me feeling misled and disappointed. • Another issue that surprised me was being asked to provide my credit card name and number via WhatsApp as a guarantee for the water taxi, even though I had already stated that I would pay in cash. Sharing sensitive financial information through WhatsApp is highly unsafe and unacceptable. There should be a proper, secure payment link or system in place to handle such details, not an informal messaging app.