Hotel De Rond

Booked the biggest room for 4 people stay. The room was clean and nice. Loved the staff, especially Charlie for being very suppoertive

Very comfortable hotel, best bed and pillows. Amazing staff, particularly Charlie and Daisy.

Nil

It was very clean and the staff was amazing!Very welcoming and kind.

Everything was ok!

The only positive aspect of my stay was the support from two young male staff members who were not working at the reception desk. One of them was wearing a traditional black Vietnamese outfit. Both were extremely helpful, friendly, and welcoming. I really appreciated their kindness and willingness to assist during a frustrating situation.

According to the receptionist, because the room rate was relatively expensive (nearly VND 2.5 million per night), the hotel was concerned that guests booking through Booking.com might not show up. Booking.com should have provided the hotel with a deposit option to address this issue. Another disappointing aspect was the payment process. The hotel's POS terminal had a dead battery, so I had to wait for it to charge. Both card payment attempts subsequently failed, even though my bank still deducted the money. It was almost midnight, and I just wanted to check in and get some rest. I had no choice but to make a bank transfer. Afterwards, I spent considerable time contacting my bank. As usual, navigating the customer service hotline involved pressing numerous buttons and listening to several minutes of waiting music before hopefully reaching someone who could help. Overall, this was an extremely frustrating and disappointing experience.