Stylish Apartment in a 5 star hotel

The design

The lack of toilet paper in the cupboards

Prime location, owner was very contactable. Room service was definitely a plus, security was very tight.

A few missing amenities (I.e. hairdryer, vanity stool had a leg missing) and the key card stopped working at some point, but Mudiwa was very prompt in response time and attempted to rectify all issues.

Location and that the apartment had everything I needed

Traffic noise and the roaches

The location is very well placed and convenient. It has a nice city view, particularly at night. Although smaller than expected, it is cosy and comfortable. The hotel staff is also very helpful despite the accommodation being privately owned. Lastly, the owner is generally available when needed.

There were too many inconveniences. Despite checking in way later than stated, we found the accommodation dirty which was a complete turn off. The following day as well, the place was not cleaned despite this being a service included in the package. Too much reliance is placed on the housekeeper and she is not robust at providing assistance and support. The place could also be cleaned better and check the maintenance of the toilet and light above the mirror. Please provide some bottled water for customers. Place has potential but more can be done.