Atlantis The Royal

What to say? The best hotel in the World

Everything amazing

We couldn’t fault a thing—the room was immaculately maintained, with incredibly prompt turndown service and cleaning whenever we stepped out. The thoughtful and generous honeymoon touches each evening made our stay feel truly special and memorable. Breakfast was an experience in the best possible way with every selection imaginable.

nothing, loved our stay was immaculate and very memorable

All the facilities are amazing, the hospitality of the staff is next level. It’s not only a stay in a hotel it’s a whole experience

Everything

Nothing

Everything

Nothing

First, amazing view, second, receptionist, they were very hospitality and nice.

NA

Beautiful. Restaurants are good. Love that they have stores like Dolce & Gabbana on the floor. Honestly, you have to experience Atlantis the Royal

Discovered that I’m more of a boutique hotel person. If you don’t like noise, traffic, not for you. But one thing for sure , if you’ll visit Dubai, The Royal is a must. Breakfast staff is a bit rude? Maybe a bit too overstimulated. Theres so many people there. Can’t fault it but if you’d rather have privacy and a bit of quiet , definitely not.

We had a lot of fun everywhere , free aquaventure access , lounge club , amazing breakfast , beach club , afternoon sitting overlooking the fountain .. every corner there has something to do

Lighting system in the room is slightly complicated

The lobby, shopping mall and restaurants.

The electricity wasn’t working properly “in the most elegant hotel in the world” my husband needs a sleeping machine, can you imagine two people in the room at 11:30pm trying to fix the electricity problem in a hotel of this category?? For me was a terrible experience. The check-in employees are very unprofessional.

Everything

Nothing

Everything. My stay was extremely smooth. The room and the view was amazing. The service and the staff were extremely cooperative.

I liked everything

Ultra hotel, very elegant and uniqe.

Price is very high, and even some of the services are not included - such as the pool in floor 22 and the SPA

It was great. 5 stars

I couldn’t sleep well because at night it was like a night club. Very noisy

I was surprised by the poor selection of fruit at breakfast.

Everything

Is exceptional, best hotel, best staff, best services, i cannot complain a out literally nothing

Amazing hotel with great facilities. We had a wonderful holiday.

A few things could be improved. The check-in process was very slow — it took around 45 minutes to reach our room. There were many repeated questions, some of our booking details were lost, and the staff often forgot our requests. Everyone was very polite, but not always responsive: they would promise to follow up, but nothing happened.

Thanks a lot, Bella and Bobo, you guys are the best,

The Element staff behaving rude and unprofessional

Our suite was breathtaking , check in very super smooth hotel was as exceptional as ever

Nothing

The most amazing hotel in the world

BREAKFAST! I am trying to find words that would do justice to their breakfast spread, but I cannot. It was simply exquisite. apart from that their staff was very professional and helpful and the overall experience was much above expectation.

they have a lot of pools but access is allowed to just one with family, you need to make reservations in the others. This makes the place busy especially when with kids.

Every thing

No thing

Overall it was good

Bed and pillows are used and do not provide support , I have requested concierge for a pillow but it was not delivered to the room, I had to call again from the room to remind them to sent the pillows, still the new pillows were not that great. It seems over used ….

The prime location, the facilities,

Nothing

The only good thing about this hotel was the tasty food, and the kind waiters in some restaurants. Yes, the waiters, security, and cleaning staff were kind, but not the hostesses or administrators. Why are people in higher positions not even smiling and acting as if they’re too important? It’s really off-putting! This hotel is not about comfort or luxury… our experience was far from impressive. We’ve stayed at plenty of expensive hotels before, but here it was nothing but disappointment. If you position yourself as one of the best hotels, you simply cannot treat your guests this way. 1. It all started when they sent us a payment request email at 00:06 at night. By 12 noon the next day, we already received another email saying “your reservation is about to be cancelled” because the payment was not made. Seriously? We booked this hotel 8 months in advance, and they somehow couldn’t find the time to send the payment link earlier—but I’m supposed to drop everything and pay in the middle of the night just because they finally sent it? At least send it in the morning and give your guest 24 hours to complete the payment. No apology followed—just a cold “ok, it’s paid.” 2. Nobody asked if we needed help with transportation to the hotel. Nobody informed us that absolutely everything in this hotel requires a veryyy advance booking because they are overwhelmed with guests while their amenities are not designed to handle such a crowd. They advertise a rooftop pool—but oh, fully booked. Sunbeds at the beach club—sorry, all taken. Restaurant tables—you’re practically sitting on top of each others heads due to lack of space and big amount of people. The breakfast restaurant was also pure chaos. Crowds of people everywhere, running around with no order. Pools overcrowded also.

3. The iron and ironing board in the room looked like a joke. The hotel cannot even provide a basic, good-quality iron. Instead, you get the cheapest broken iron, and a wobbly ironing board that’s better off not being there at all. 4. The so-called reusable water bottles in rooms smelled awful—the water was simply undrinkable. 5. We were celebrating our anniversary, and the hotel brought us a “cake.” I’ll attach a photo below—honestly, it looked like someone had just pulled it out of their pocket before leaving it on our table. I wish they never brought that cake. Such a shame! 6. When checking out, we had to tell three different people about our luggage before they finally brought it. Again zero organization. 7. It was also ridiculous that upon check-in they demanded a 2000 AED deposit, without mentioning it anywhere in advance. it’s the first time I’ve seen something like this in a so-called luxury hotel. This hotel was a complete disappointment. It was a nightmare and the opposite of a relaxing place. It is simply not worth the money!! They are damaging their own name with a total lack of organization and ridiculous rules! not recommending this place!

The property and surrounding area were exceptional. The Atlantis royal didn't provide many facilities for kids besides the pools, however we had free access to Atlantis Palm lost chambers / water parks. The breakfast was exceptional with 17 live cooking stations. The free amnesties in the room were also the best I've seen in any hotels.

The infinity pool was only available for adults only (no kids allowed), which didn't work for us. Also it required a reservation and additional costs. However, there were other outdoor pools available for us to use.

Everything

Everything

Nothing

We loved everything, they even delivered more than they promised

Nice atmosphere and facilities

There was a double charge for the stay without any notice and authorization from my side (nothing was mentioned during check out time). I noticed that only when I received the invoice via email. I called to the property to ask the reason for double charge but after spending one hour on a line I didn’t got the answer. I talked with a few employees and they were trying to reach out to front desk (as they stated only front desk has the access to the payment data) with no success. Two of the personal were quite rude with me (one was Cynthia). I wouldn’t recommend sharing any payment credentials to facility and facing any employee. At the end of a day another employee called me and shared updated invoice with no double charges - but now on a third day I still don’t have funds on my card back. Considering all above - I could not call this property as a luxury or exclusive. Payment and client management has lowest quality.

Exceptional quality and service. Great atmosphere and experiences on offer.

Unable to take my 14 year old son to some restaurants later in evening.

The room, hotel and breakfast is amazing, great service

Check in desk was abit busy and slow process