Gardenia Hotel Oran

The confort appartement was good and spacious with a good bacony with sea views. The hotel lacks facilities mainly deli/ cofee places, restaurant, wifi throughout the hotel(Modem provided in room on request). The pool area was not open. The staff were nice enough doing their best to resolve issues. We stayed in this hotel a couple of years ago when it was newly opened, I have not witnessed any progress regarding facilities.

The hotel is in a good location, the rooms are large with a good sized balcony, best to choose a deluxe room with sea view. But .. rooms were not serviced daily, our last 3 days, no cleaning/servicing of our room. There is no WiFi. There is no private beach. There is no gift shop/porter service. We had to show proof of our marriage or our booking would be invalid. The staff in the kitchen seem to be overworked hence the lack of replenished breakfast food, plates, coffee etc. No air conditioning in the dining hall, so, it feels like sitting in a greenhouse. On checkout we asked for our luggage to be stored for 2 hours till our transport arrive and, to sit at the pool for this time, this request was a BIG problem. I feel staff require to be trained in customer service.