Santa Helena Plaza
Top rated by guests





8.5Excellent
(1,279 Ratings)
"This place was fantastic with a great spot close to the center. There was a very relaxing pool area with plenty of space to spread out.
When I return to Oaxaca I will definitely stay here again."
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4-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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In a prime location in the center of Oaxaca City, Santa Helena Plaza provides air-conditioned rooms, an outdoor swimming pool, free WiFi and a terrace. This 4-star hotel offers a 24-hour front desk and a tour desk.
Shuttle available
Free WiFi/internet
Free Parking
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Smoking allowed
Housekeeping available
Cleaning products
$$$$
Top rated by guests
8.5Excellent
(1,279 Ratings)
"This place was fantastic with a great spot close to the center. There was a very relaxing pool area with plenty of space to spread out.
When I return to Oaxaca I will definitely stay here again."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
This place was fantastic with a great spot close to the center. There was a very relaxing pool area with plenty of space to spread out.
When I return to Oaxaca I will definitely stay here again.
5.0 / 10.0
The swimming pool is great and the area kept very clean
The bedrooms and bathrooms need updating and are very basic. The beds are the hardest we have slept on in Mexico with bad high pillows.
7.0 / 10.0
Pool, balcony, cold beer in vending machine in lobby
First day the bathroom towels had holes in them, would prefer in room safe instead of behind the desk and lack of coffee maker (although there was a coffee vending machine in the lobby)
7.0 / 10.0
Staff was friendly. Pool was clean.
Extremely dated hotel. A little bit of investment and TLC could make this a much nicer hotel. I realize Oaxaca has become much more expensive over the last several years, but this place is overpriced for what it is.
10.0 / 10.0
excelente hotel
10.0 / 10.0
The staff were very kind and helpful. We were celebrating our 20th wedding anniversary and Fernando helped me plan some special surprises for my husband. He also helped us plan several tours and arrange transportation. And Oli did a wonderful job keeping our room nice and clean. I would definitely stay here again.
It would have been great if the room had a small fridge
9.0 / 10.0
Pool
No restaurant
10.0 / 10.0
Everything. Pool was great. Service excellent and very helpful.
I wish there was a mini refrigerator in the larger rooms at least.
Pillows were too high because it seemed like they put 2 together.
Also, I wish they had a microwave in a public area so we can warm up the food.
Room was too bright at night. Need drapes.
I will definitely go back
9.0 / 10.0
The staff was very nice and helpful. They were always kind and smiling. The rooms were very clean and the hotel is also pretty. I think it was good quality for what I paid
Add hangers in the bathroom to have a place to hang your clothes
7.0 / 10.0
Pool, air-conditioning, shower, helpful staff
WiFi was very poor, speakers playing loudly on the street throughout the day, no hangers for clothes in the wardrobe, very hard mattresses, no blinds for the windows. Location was also not great - very hectic and relatively far from the centre
8.0 / 10.0
Convenient location - especially as there’s parking. Large comfortable rooms and pool available.
Not much.
8.0 / 10.0
There was no breakfast. There is a restaurant to the north of the driveway, but I didn’t eat there. Cafe Alex is about a 10 minute walk. Any direction you go: there was a great place to eat. A 15 minute walk to the Zocalo and a 10 minute walk to the Mercado 20 de Noviembre. The balcony was nice. Room 201 had excellent WiFi. Big shower with good pressure and plenty of hot water.
The mattresses were VERY firm. Some noise from the outside world, but that toned down later in the night. Had noisy neighbors for one night that had a party going on until about 2 AM. Other than that, it was close to a perfect stay.
3.0 / 10.0
It had a nice pool
It has AC
No basics such as blow dryer, coffee, safe, mini fridge, etc. They charge for bringing over a friend or relative. Not everyone is a prostitute.
10.0 / 10.0
We both liked the style of it. The decor. I felt very much at home. It was a very comfortable hotel.
The only issue we had was not having the security box in our room. The security box is located in the main office it was a hassle having to go to the office to get additional money out of it. It would be more convenient for everyone to have one in each room.
9.0 / 10.0
The pool was lovely. Great hotel in a great location for a good price.
It’s a shame the bar area was never open as it was a nice space.
1.0 / 10.0
Do NOT STAY HERE. You will regret it. The owners do not care about guests' comfort.
As an older traveler, booked this property, expensive for the area, specifically to relax by the pool in the hot afternoons after an intense morning of sightseeing. Pool was dirty on arrival, with an oil slick on top.
With no warning, there was constant chain saw noise all one afternoon and into the evening (cutting down a tree) right in front of my room. Pool and courtyard could not be used, wood chips blowing into my eyes to cross from room to front door of property, room itself was unusable, with tools strewn in front of door. (No cute local cafes to flee to) Owners refused outright to make any adjustments to the bill for this lost day of use. Pool was dirty with wood chips for rest of stay.
10.0 / 10.0
Clean and beautiful, an oasis in Oaxaca. The staff was very friendly and would do anything to help you.
8.0 / 10.0
Beautiful and charming place on a great location. Kept really clean.
Services are limited. Theres no food or drinks on offer,no fridges and no way to even make yourself a tea or coffee.
6.0 / 10.0
clean and tidy room
Internet did not work in the room which was a shame. Staff told me to disconnect and reconnect to the internet, but that did not work. had to use the WiFi in the Lobby. also would be nice to have a curtain over the windows as the room was very bright in the AM
6.0 / 10.0
Tæt på byen!
Ikke særlig pænt og rent ved poolen. Solsenge beskidte. Sengene vanvittigt hårde - det er ikke en joke, de er frygtelige!
Ingen kan engelsk. Ingen forslag til hvor man kan få mad, hvilket er ret essentielt, da de ikke selv tilbyder noget.
Vi oplevede et jordskælv, mens vi var der. Lidt voldsomt, men intet personale tjekkede op på os, og vi anede intet om procedurerne, hvis det skete noget.
10.0 / 10.0
Muy céntrico y bonito
9.0 / 10.0
La ubicacion y las instalaciones
El estacionamiento es muy chico, casi no alcanzamos lugar.
9.0 / 10.0
La regadera del baño tiene una presión excelente
La temperatura del agua d la alberca
Necesitan poner caldera
9.0 / 10.0
El personal amable, las habitaciones como en las fotografías
La calidad del papel de baño
8.0 / 10.0
Muy buen servicio por parte del personal, muy amables y dispuestos a solucionar nuestras dudas o cuando les pedimos algo inmediatamente lo solucionaban. Mis felicitaciones a los recepcionistas, excelente trabajo.
Las camas eran cómodas, las almohadas un poco duras pero eso sirvió a mi cuello curiosamente. El aire acondicionado funcionó muy bien. Las habitaciones muy limpias, hacen un excelente trabajo las recamareras. Un lugar muy tranquilo.
La ubicación del lugar está bien, cerca del zócalo y puntos de interés para el visitante (a 5 cuadras del zócalo), cerca de restaurantes, cafés, farmacias y otros comercios.
La primer noche que llegamos me dió un poco de miedo la zona, se ve fea e insegura, pero al día siguiente nos dimos cuenta que no estaba tan mal, era seguro, sin embargo el recepcionista nos dió sugerencias de por donde no pasar solo como precaución.
Ahora entiendo porqué no hay foto de la parte de enfrente del hotel, está muy escondido, sin embargo, si sabes usar gps no te pierdes, llegas sin problema.
El hotel en fotos me pareció más grande, pero es un hotel pequeño, la alberca es mediana. Las fotos de las habitaciones si son tal cual como aparecen.
Hace falta que inviertan en toallas nuevas y ropa de cama, se veían muy viejas y desgastadas, aunque estaban limpias. Una de las colchas tenía una pequeña mancha roja. El hotel necesita un poco de remodelación.
10.0 / 10.0
El personal muy amable, habitaciones cómodas.
4.0 / 10.0
Ubicación, se ve que han renovado las instalaciones, estacionamiento amplio y seguro
Las toallas se ven muy muy viejas, pedí una cobija adicional y nunca llegó, la atención del personal deja mucho que desear
10.0 / 10.0
La ubicación está súper cerca del centro, las habitaciones son muy amplias y cómodas, está súper limpio y el staff muy amable
3.0 / 10.0
Amplio, limpio, bien cuidado
Mi cuarto no tuvo buena ventilación - humedad y el 2 cambió - no tenía ventana de vidrio - solo mosquitero y hacía mucho mucho frío
8.0 / 10.0
La ubicación cercana al centro y al mercado caminando.
Está limpio, es cómodo, está bien ventilada la habitación
No tiene servicio de restaurante todo el tiempo y no hay restaurantes cercanos
8.0 / 10.0
Bien ubicado a 5-6 cuadras del centro, muy cómodo y con buenos servicios, el personal muy atento y amigable en todo momento, habitación comoda en todos los aspectos
Todo bien para llegar a pasar la noche y descansar
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Santa Helena Plaza. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Santa Helena Plaza. Enjoy the water!
Is Santa Helena Plaza pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Santa Helena Plaza?
We found 11 amenities for this rental. This includes shuttle available, free wifi/internet, free parking, pool, and non-smoking.
