Holiday Inn Express Portland South-Lake Oswego by IHG

The hotel was fine for the price but nothing special. The front desk staff was courteous. We did have an issue with the elevator which didn't come when called until we had the front desk reset it.

There was a front desk man that was beyond rude and very unhelpful.

The renovation is very nice as are the Keurig and microwave. Very small lobby and the area of location were so-so. Very good selection of bkft items.

Staff was quick and efficient and room was ready

Good

Do not stay next to bar and restaurant. Gets noisy really badly. No wonder why hotel provides ear plugs.

Easy acces and close to where we are travel destinayion for.

It was the good quality we have come to expect from Holiday Inn Express.

Service was good, food was good, the area is good but the pool needs new plaster.

Clean property, courteous staff, reasonable price, adequate parking

Clean and conveniently located hotel right next to I-5 highway. Everything was pretty much what you would expect from Holiday Inn Express. The only annoying thing were the uneven floors in several places. You felt like being drunk when walking as the floor was leaning in to one direction. Makes you wonder what may be causing it.

Hotel has very weird layout to get to room i had. But very clean. Good bed. Room smelled good. Breakfast was good. *Big issue upon check in. Paid thru expedia but got a notice on my phone i was charged over $530 at the front desk. Went back and found out I had been checked in under another guests reservation, yet the employee blamed me for it! She (Jackie, I believe) argued with me that i had booked 3 nights when i only booked one. Then argued with me saying i did not prepay through expedia so i had to find my receipt through the app and prove it. Turns out i was right and she had checked me in under a similar last name BUT definitely not the same first name. So instead of apologizing, she said "I told you to read the form before you signed" (no she didn't. She said to fill out my car information and sign). But here is the biggest issue- she took my ID to verify me upon check in. So why would you book me under "Mike" when my ID says "Sherri"? Shifting the blame to the customer for an employees poor performance is not a good look. The amount of time i had to spend to make sure my card was refunded, coupled with the heartburn over the crappy treatment was not worth the great bed, clean room and breakfast.

Place was convenient on our drive through Oregon. Room was clean and quiet.

Great hotel with comfortable beds and black out curtains that make sleeping so much easier!

Checked us into a dirty room, went back to the front desk, got a new room, and that one was also dirty! We needed 2 queens, after 2 failed attempts I was told they were sold out and they had one King room.... That wasn't going to work for us. The gal at the front desk was very nice, helpful and apologetic, she ended up finding us another hotel down the road.

It was as advertised

Jessica who checked us in was very helpful, friendly & professional. Our room was huge as was our TV. The breakfast was more than ample. The beds were very comfy & the sheets were delightfully soft! My only disappointment was not having a bathtub but the shower was fine. I wouldn’t hesitate staying there again! 👍

It’s was great. Always a convenient and dependable place to stay

Room was compact. Bed was comfortable. Hotel was very clean. Breakfast was outstanding. Great selection and cooked currently. Really enjoyed.

Convenient location

Safe

Waited 10 minutes upon arrival to check in. Next morning housekeeping was slamming doors at 830am while cleaning rooms. Knocked on my door at 905, check out is not 9am, why was ANYONE knocking on my door??!! Not acceptable!

It was short but sweet. Very convenient to all things we were doing for our trip

overall perfect

Great breakfast!

Clean room and great staff

Clean & comfortable.

The room was nicely furnished and the breakfast was good. The only thing was that it was pretty noisy. My husband had trouble going to sleep because we could hear the others in the building and especially upstairs. It started again at 6:00 in the morning.

Only complaint is parking. Doesn’t seem like there are enough spaces for as many rooms as there are

I like the property.

Spacious and clean. Our room looks like new.

Great location, nice room, good breakfast…we would definitely stay here again