Akumal Bay Beach & Spa Resort All Inclusive

Not quite ready for prime time. We had premium rooms and thus the special check in and concierge. Difficult to communicate with over email prior to arrival and no better in person. One day the gym was FILTHY! No towels, no water, no wipes, HOT. No one had checked in for hours. Concierge seemed confused about issue. Making dinner reservations with her was painful. Excellent yoga program. Food at reservation only restaurants is good. Buffet etc mediocre. Breakfast was a sh*! show—tons of staff there, many idling together and chatting and nearly a full contact sport to get coffee, water and a place setting. Buffet staff are an organizational disaster. Grounds are nice. Rooms large and nice. Maid service spotty. No one seemed to notice a drawer in my room had completely come off. So some nice things but you likely can do better for the price.

Very nice location, the staff was extremely friendly and helpful.

The accommodations were excellent. Very clean and well maintained. The staff were all very friendly and willing to assist in any way possible.

The resort stretches along the coast so there are plenty of seaview rooms. We stayed in building 4 which was great if you prefer quiet and don't mind a little more walking for restaurants. Buildings 1 and 2 are closer to the restaurants and swimming beach. We tried all the food venues except sushi and all of them were really good whether you are in the mood for a relaxed sit down dinner or prefer the speed and variety of a buffet you have good choices. We enjoyed snorkeling in front of the resort and appreciated the great yoga classes. Our room was spacious and comfortable. The fridge was resupplied daily but with all the food and drink options we did not need much in the room.