Holiday Inn Express Hotel & Suites Cincinnati Se Newport by IHG

Grwat

Breakfast was amazing each morning and so was the coffee. My child enjoys every minute at the pool. Hotel staff were nice and helpful the whole trip. 10/10 would go back

Everything was perfect

Clean room

The linens

Convenient location to the Levee

We have stayed here previously and thought it was fine. This stay was not. First, the things we did like... The woman checking us in was very friendly and helpful. The maintenance man outside was extremely helpful. There is a trolley that took us from the hotel to the October fest. Partly... the breakfast. There is a good variety of foods to choose from however the little milk cartons were out of date and tasted funny. The yogurt, even though not outdated was lukewarm. The negative parts... there was this ticking/creakng/gnawing sound for most of the evening coming from either above us or beside us. Not like a guest making noise, but like there was a working environment over there. Well past midnight we kept getting this chemical smell in our room. Enough to keep you awake. The toilet did not flush properly and you had to repeatedly flush. When these issues were brought up the next morning the woman checking us out really couldn't have cared any less. Sorry but you have lost a customer. Hopefully the review will help others. We don't like to leave negativity but the fact that we didn't even get an acknowledgement of our issues makes me think negative.

Hotel was nice enough, the free breakfast was great but the hotel hall way is very loud at night. People talking and slamming doors. No sound barriers at all.

Stayed here for 2 nights on a mother/daughter trip to see the Bengals. The hotel was satisfactory in most categories except for the very noisy Saturday night. You can hear every door slam and ever conversation in adjoining rooms and hallway. Other than that, we felt it was safe and clean.

Hotel was very clean, staff was nice and breakfast selection was excellent! Only thing I did not like was not getting a receipt supposedly because I booked with a 3rd party, but I have always booked this way and stayed at Holiday Inn Express multiple times and received a receipt directly from the property. Location seems out of place as nothing is around but might be a great thing due to lack of traffic other than that GREAT hotel.

Clean, with excellent breakfast area and suites are very spacious! Will stay again!

As we arrived up on the hotel check in time, our room was not ready. The kids got ready to go to the pool and when I got there, there was children who was literally spitting in the pool, taking a pool noodle and doing inappropriate gestures one as my son to assault another one I brought this to the manager‘s attention However it is already been brought to his attention when we asked for clean towels we was met with they always need something that was the first thing we asked for

I did not stay. I called several times becaue i am handicapped and had a question about a referigerator in my room. No one would answer thier front desk phone. I called holiday inn customer service and got Horrible customer service. I then called expedia. They too called, they couldnt get ahold of the hotel and finally got fed up and cancelled my reservation and refunded my money.

We were told on arrival that none of the side entrances worked. Only 1 was broken. The push bar was completely gone from the stairs door on the first level. The room was dirty (including food in the space between head of bed and the wall) equipment in the pool was rusty

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We were on a family trip to Cincinnati. Overall, we enjoyed our stay. Check in was seamless, there were several hot breakfast options to choose from, and the area was quiet. Public transit even passed by and could take you to most sites in the city. Convenient location, yet away from the hustle and bustle. Highly recommend.

Check in and out were easy. Room was clean. Very relaxing color theme. Staff was friendly. Breakfast was terrific, with lots of options. We thoroughly enjoyed our stay.

I had to share a bed with my girlfriend which was an uncomfortable evening sleep. Trying not to move or make any sounds. They didn’t have any rooms with two beds that I reserved.

It was a good stay. Friendly helpful staff. Comfortable beds and pillows. Good breakfast

The 1st room we were given was not clean, the 2nd room we were given was not clean, the 3rd room we were given had ac issues, so we had to wait until house keeping cleaned the 1st room and she left dirty towels over the shower curtain, lastly I left my birthday gift and someone stole it!

Nothing

I had an amazing stay. I consider myself as a tab bit ocd and this hotel made me feel very much comfortable. It was very clean. I looove ice and they had a machine on every floor. I wld def come back to this hotwl again amd again!

Staff were nice. Always kept the food restocked at breakfast. Toilet seat and shower head were loose. Bathroom door handle not working correctly

They charged me for the room rate after I paid on Expedia, meaning I paid twice, and it’s been horrendous trying to get my money back. The clerk had no clue what she was doing! DO NOT STAY HERE UNLESS YOU WANT TO PAY TWICE!!!!

Clean and fresh and a good location for what were planning.

Good choice

It was wonderful. The pool could have been warmer, it felt like it was about 60°. The toilet didn't seem to want to flush properly either

Clean and comfortable room. Convenient location if you have activities in downtown Cincinnati.

Hotel clerk more interested in his phone than the hotel Had to stand there for 5 minutes and the ask him to check us in

Quality hotel

It was nice the one room we had, the ac was weird but it worked.

I called 3 days before stay and was told construction was finished. Was still going on while we were there. 2nd day tv went out and was told company was working on it. Was fixed later.