ibis Firenze Prato Est

Terrible location, pictures do not match the actual property.

Everyone was super friendly

Great stay! Hotel is clean, quiet and rooms are quite big.

Two-night stay with my wife. The hotel was really good overall. There is a large arcade with dozens of shops right behind the hotel, a 3-minute walk. Breakfast was really delicious and varied. The bed and mattress were comfy, though the pillows were paper-thin. Unfortunately, we witnessed a robbery, which seems to happen daily in this country as you may already know. It happened within seconds; the window was smashed and whatever was inside the car was taken and the thieves drove off through the main road. It happened in the free parking area on the hotel grounds 10 meters away, right in front of the hotel entrance. Moral of the story: pay the 7€ per night for the hotel's private parking and avoid getting your trip ruined. And my message to the hotel: installing a camera that films the street/free parking area would save a lot of headache and provide more security overall.

Beautiful…

Strong urine odor in the toilet

It was about a 30-minute drive from the city of Florence and there was a large shopping mall nearby, so it was very convenient.

Good hotel and great staff

Very busy hotel . Was a last minute choice where I needed to be . Very basic , well used . Smells of smoke . Worn bathroom . My wife Couldn’t wait to shower and check out .

A very nice clean hotel with polite and friendly staff

Rosella was so sweet and helpful upon our arrival, we arrived very late and received help from the front desk to fetch us from Via Nocera train station, very convenient, patient and helpful staff. The grounds of the hotel are absolutely stunning and we loved that there was always a celebration happening, with a grand display of fireworks each night of our stay made us feel like decadent royalty. The dining experience was also wonderful, we ate dinner in the hotel restaurant twice and the breakfast was good as well. The hotel also arranged for us to take a taxi to the ferry to reach positano for a day trip. It was all so seamless. Would highly recommend for folks who are looking for an extravagant experience with unbeatable prices. Thanks for an amazing stay!

The Hotel lacks basic things like tea and coffee in the room.if you are hungry middle of night dont expect anything fancy not even pizza.

Close to shows. Easy parking

Bathroom needs renovation

totally disappointed…. I advise anybody to do not book in this hotel… My car was completely robbed at 9PM parked 15m in front of the reception….. and the hotel service they simply said that we are sorry. To anybody reading this, Think twice before booking in this hotel

Customer service extremely rude

Razoavel

The location of the hotel is very good for us , but the door key didn’t work , we needed to go down to reception every day to get it re activated , which was annoying because we had already gone upstairs. The internet was not working until we got a code from reception although we registered our name and room number several times and that only worked for one day . Otherwise everything else was fine . The room was clean , the breakfast was nice .

AVOID! I regret to say that my recent stay at this hotel was anything but pleasant. Upon entering our room, we were greeted with an overwhelmingly pungent poop smell. To add to the discomfort, the bathrooms were in an appalling state; there was fecal matter on the toilet seat and the shower was riddled with black mold. Despite our initial shock, we decided to ask for a room change, only to be met with an extremely rude afternoon staff member who dismissively used the "Non me ne frega niente" hand gesture when addressing our concerns. Thankfully, the morning staff were more considerate and tried their best to assist us. However, our issues didn’t end there. The rooms were notably dim, the AC barely functioned, and to top it all off, our room keys deactivated daily, causing further inconvenience. While the hotel's location might seem ideal for those looking to visit Florence, don't be fooled. Arranging transportation was a challenge, and the posted bus times are highly unreliable. All in all, I cannot recommend this hotel to anyone. While there were a few kind staff members, the overall experience was overshadowed by the numerous problems we encountered.

All staff were excelent. Good hotel, good breakfast, walking distance from shopping and restaurants. Highly recommended.

Typical IBIS hotel. Only problem is a very weak to nonexistent AC system.

If you are traveling to Florence and do not have a car I would not recommend this hotel. It’s a 20 min walk to the train station along a pretty busy roadway with few sidewalks and a taxi to Florence will cost you €50.

The air conditioners were not working in the whole hotel. Besides that, the bathroom was dirty. Lots of mold spots and stench. No customer-friendly service when we indicated that we had problems with the non-working air conditioners

Air condition not working had to change the room

Quiet hotel, great breakfast, good location next to shopping and places to eat. Trendy panini place and central market restaurants are in the IGigli without needing to wait in line in the city center. Bus next to hotel goes into Florence. Train is 20 minute walk.

We were enroute to a wedding so stayed one night. Overall our stay was satisfactory. Hotel is next to a large shopping centre. Not far from Florence central

Dirty hotel, rotten and broken, it’s not value for money This hotel should has been rated as no star hotel and doesn’t worth more than 20 euros per night

Cheap and functional, Wifi is poor, not close to really good restaurants. Bed was fine. Quick check in and check out.

Ok

Overall good

Nice basic for overnight stay. Reception area big enough to relax in. Staff very accommodating as air con didn’t work in first room so swooped rooms no prob. Air on is noisy but sufficient

Perfect for money