Best Western Des Plaines/O’Hare

Nice

Staff was very helpful

Room was clean and staff was courteous

Staff is friendly

I read they had bad reviews, but I experienced a very clean room an excellent customer service I would definitely book again

Front door staff are good , and the rooms are very clean

Clean room

Yes the room was spotless

when i checked in the lady in the front gave me the room cards when i parked and tried to swipe the card the door didn't open i had to walk and drive back in the office and she had to activate them.Also in Expedia the only reason i picked the hotel because it lists the hotel has an inside Pool.In the morning we were ready to go in the pool and the lady said the pool was permanently closed. We were very upset for not staying in Hyatt hotel were we stayed a year ago they did have an inside pool.Experian should call Best Western hotel and make them remove the false advertisement in there home page

Everything was good, had freah sheets everyday, has a full hot breakfast

I checked in on-line and when I arrived I told the desk person "I checked in online and need to pick up my room key" and the person was completely dumbfounded. They kept saying "what, what, what?" totally confused like asking for your room key at a hotel was a weird request. Somehow - she finally got with it after I repeated my purpose two more times. She then asked for my credit card and drivers license which I also provided online when I checked in. I get it - but why did you make me take a pic of my DL online if that doesn't feed to the actual hotel? Then she tells me I need to put down $100 deposit on a room I paid for in advance with no explanation other than it's a "formality." Just why? Honestly - what the hell is going on in this place. All of the base boards were removed in the hallways giving it a very downtrodden look. Toilet paper holder pulling out of the wall. Someone elses hairs in the bathtub and bathroom floor, and some unidentifiable gunk of the tv dresser. The smell in the room was musty and overall felt dirty.

Had bed bugs.

I was placed on the third floor where loud construction began at 8:45 am the next morning. After complaining, I was offered another room to resume sleep in, but it was already after 9 am. I should have been informed of the impending noise as I got in at 2 am that morning.

Room was unfinished, baseboards removed

I had low expectations but this is seriously the worst hotel I’ve stayed in, location is great, close to airport and different train stations. However, the hotel is in bad condition, horrible smell in the hallway and worse inside the room, the key card stopped working twice every single day, back door lock also stops working every afternoon. “Housekeeping” only means getting new towels and 1 out of the 3 trash cans emptied out. The staff is beyond unfriendly, 2 of them at the front desk barely spoke/understood English and the front desk rep from the mornings even though she speaks perfect English is BEYOND rude. Don’t waste your $, will definitely spend more money next time that ever consider this or other Best Western hotel

Very good value for money.

Receptionist was very rude.

YES

Dirty

Good stay for something quick and easy. Though the room looked like it was not vaccumed very well. The shower had a few strands of hair. And the toilet wouldn't flush half the time. Breakfast was really good had a good variety. All the staff felt unwelcoming so to speak. But overall the stay was okay slept pretty good. Parking is also very limited and it was weird to manuever through the small space.

Perfect place for gig night in Des Plaines

Our stay was not that great because rooms were too old. We didn’t had a feeling that we are staying in a hotel with that old and broken from inside the rooms. Price is almost same as all the other hotels in Niles, Illinois area. But hotel itself was too old to stay.

Pool was empty. Breakfast was less than adequate. Slipped it altogether

Good experience in an older property. Good standard breakfast. I would recommend that they install an overhead sign to locate the elevator in a lonnnng hallway

Everything I expected.

It's a nice place to stay in the Chicago area. The place is a little hard to see off the road.

Beds are very hard, but everything is perfect.

Upon arrival, there was no one there to check Us in. We waited 30 min, rang the bell, called several Times, heard the phone ringing but no one came out. We finally called the main best western line and by the time they called someone was back in the office. We checked in and stayed in the room with a jacuzzi tub. The room was unfinished, the base trim wasn’t done, no smart TV, and filthy dirty with long black hairs all around the bath tub and ants crawling on the night stands. The next morning at 9am we went to get breakfast and the eggs and bacon were ice cold. Miserable experience.

Be careful when stepping into the shower - the basin is slick

Room was ok, found unknown red pill on the floor. TV difficult to work, it requires 2 remotes. Toilet must be flushed more than once for waste to go down completely. Front desk staff seemed incompetent, confusion charging correct credit card. Refused to give me a receipt said receipt would come from Expedia not them.

The staff was really kind and friendly. The room was not very clean.

Not clean, no pool, bugs around the food area