Birch Hill Suites Extended Stay - Blue Ash

So, the 5 star review is for Jose. Jose welcomed my family with such warmth and professionalism upon arrival! He went out of his way to make sure that we looked at multiple rooms and found the one that would suit our needs the best. Most hotels just tell you what room you’re in and send you on up, Jose went the extra mile to make sure we viewed our room and were completely satisfied before taking any payment from us. Jose accommodated us with minor needs throughout our stay. He also went above and beyond and made our chaotic checkout process extremely easy! Thank you, Jose!! About the actual room: The room was set up in a very cozy manner. The hotel is dated, but of course we didn’t expect anything with bells and whistles at the price advertised. Later on, we had gotten everything unpacked and gotten comfortable when we saw a roach on the kitchen counter. We were alarmed, but thought maybe it was just a stray… As the night went on, we saw about five total. I immediately alerted the front desk and they came out with a professional and sprayed the following morning. We continued to see roaches after that, so at that point we had to simply accept that they had an infestation and end our stay. The people in the building seem to have lived there for a long time and are friendly and speak when passing by. If it weren’t for the roaches, we would’ve stayed for the entire 2 weeks, as planned…

I really enjoyed in hotel

Katie greeted me by name when I arrived, and got all the basics - door keys, etc. quickly, and explained they are proximity - so just a tap is needed. The building is really well built, with a fitness room and laundry available 24/7. Met interesting 'neighbors' in the same building. The room is one of the best, and nicely decorated. And I got a great night of sleep - so necessary for travelling!

Out Dated Outlets... Carpets had Stains. Burnmarks on bathroom floor where someone smoked in it. Paint chipped on walls. Furniture dirty and old and worn. Door Hard to open. Rubber strip bottom was torn. No Swimming pool. It was closed due to cracked foundation and drain area.