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Crabwall Manor & Spa, BW Signature Collection

Top rated by guests

Indoor pool, sun loungers

Suite, 1 Double Bed, Non Smoking (View) | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Double Bed, Non Smoking | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Master Suite | Desk, iron/ironing board, free WiFi, bed sheets

Shower, rainfall showerhead, free toiletries, hair dryer

8.2Excellent

(958 Ratings)

"Beautiful hotel, only disappointment was that the jacuzzi was out of order"

Caitlyn

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(958 Ratings)

Hotel in Chester

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Chester with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Amenities at Crabwall Manor & Spa, BW Signature Collection

Pool

Internet / Wifi

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Free parking

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(958 Ratings)

"Beautiful hotel, only disappointment was that the jacuzzi was out of order"

Caitlyn

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(958 Ratings)

Hotel in Chester

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

About this hotel

Hotel in Chester with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Amenities

Pool

Internet / Wifi

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(958 Ratings)

4.0 / 10.0

Room was clean and well presented, great gym

2.0 / 10.0

When we arrived there was only a hand towel in the bathroom, also a ight bulb had gone so very dark in the room. We couldn't ring reception, so had to walk down there. THe first two issues were rectified quickly, but the only answer got regarding the phone was that someone must have borrowed it and they would look into it. Also had to move furniture to plug in the hairdryer and see ourselves in the mirror. TV took 10 mins to warm up. Seating in restaurant was awful - very low compared to the tables. Also disappointing menu including a Quattro Fromagio pizza with only 3 cheeses - one was Edam - not a typical pizza cheese. Sadly the place needs some TLC and better management. OK if you get a cheap deal to stay there.

2.0 / 10.0

On arrival to reception we over heard a complaint that wasnt being handled discreetly and sounded like it hadnt been dealt with properly. The room was ok but it was cold. On returning back from an evening out we fou d the room still cold, no heating, the door handle on the inside was held on by 1 screw, and the bed lock holding the two beds together broken. I teied calling reception with no response. Wrnt diwn to reception to find a note saying night porter away from.desk use radio for attention. There was no instructions to use the radio. Night porter could only offer a small heater as fully booked which had to be left on all.night to keep the room warm which it wasnt designed to do. No offer of extra bedding. Spoke to the manager next morning who was professinal and dealt with the complaint as she should taking notes and apologising. On the plus side ahower was hit and breakfast ok but the standard of ths hotel needs to be better with some maintenance updating to fix some quite dangerous pdoblems

3.0 / 10.0

Check in was good. Room spacious but very tired but comfortable Although it appeared clean it was grubby. Stained carpets, cracked window, mould around bath

4.0 / 10.0

The room was clean, staff very friendly and helpful. I had room 7, not much of a view from window though, it looked straight out at the air vent for the kitchen so occasionally had cooking smells wafting into the room, other than that a pleasant stay.

5.0 / 10.0

Comfortable, spacious and welcoming

4.0 / 10.0

Room spotless except for the damaged waste bin in bathroom. Room spacious and tastefully decorated. Bed very comfortable. Loved the large bath. Enjoyed breakfast. Great selection. The only issue we had was poor lighting.

3.0 / 10.0

The staff were fine. However the property was in great need of attention. Furniture in room was ripped, water tepid, property generally in need of a thorough cleaning. Property has great potential but needs attention for it to realise that potential.

5.0 / 10.0

Beautiful building. Lovely friendly staff

4.0 / 10.0

Rooms and spa excellent. Food very good Service in restaurant a little disappointing. Young Indian girl was reluctant to seat 4 of us together. Then we were missing a table setting and then she filled our water glasses with a degree of impatience, spilling water on the table .

3.0 / 10.0

Poor value for money, tired and things falling apart. People were nice and you could see it was a nice place once upon a time.

1.0 / 10.0

Faulty Towers springs to mind. Poor service, very unclean, stains on bed linen, damp on walls, feisty smell. Tried to book into the empty restaurant, only to be told that there was a 2 x hour wait. I had to drive into Chester to get food. Breakfast is as like a game of hide and seek to find the cooked food option. When complained I was given a better room but once again the furniture looked like it was out of a second hand shop and had no padding and the chair in the room was filthy. An absolute disgrace, please avoid at all costs!

3.0 / 10.0

First impressions room was very spacious. On closer inspection found mould on bathroom ceiling and tiling around shower dirty. Wifi in our room was hit and miss which was a bit of disappointment for the kids. Beds were comfy and we all slept well. Breakfast room was very dated and our table was wobbly, tables and chairs need renewing in my opinion. Overall though non of my niggles impacted our stay.

3.0 / 10.0

Nice hotel with spacious room. The spa and gym need updating. Unfortunately the service was generally poor. The staff are not very well trained and don’t offer to look into anything if they don’t know the answer. More specific training and general customer service training would help to improve the service.

5.0 / 10.0

Good equipment and availabilty

3.0 / 10.0

Bath had black mould on side. Next to no WiFi signal in my room and no mobile signal either. Not great when I wanted to do some work! Also no bottled water or coffee machine in room as stated when booking room. The ‘hot’ breakfast was cold. Staff very friendly and efficient

5.0 / 10.0

Great hotel for passing, very nice rooms & welcoming staff & great facilities!

3.0 / 10.0

Hotel is looking tired

3.0 / 10.0

Not the best unfortunately. First room we had the bed had a big sink hole,.unsure how tnay could go unnoticed when the bed was being made. Staff were great in getting us a replacement room. This did mean we had to wait around a little whilst they made it into a twin room. I am the type of person that likes my twin bed to be moved away from the other bed, I.like.space. I.dont think under the bed had ever been cleaned. However all the ither areas of the room weree spotless. Bedding was lovey & fresh. We went out for the evening upon return I felt the room.was a little cold but was unable to.turn the heating on. Decided to watch tv for an hour before bed but the TV had no signal. I did give feedback to the staff in the morning and was told they knew about the TV issues. She unfortunately didn’t seem bothered by anything just the genric sorry about that. For the price I paid I dont think it was value for money. Positives - rooms spacious and.the spa was good.

4.0 / 10.0

This hotel needs serious refurbishment. Hallway and breakfast room carpets stained and grubby. Mouldy sealant in shower cubicle. Paint on curtains. Loose door handles. Rubbish bin had coffee stains on outside. Holes in furniture fabric. Bed was comfortable and hotel relatively quiet

2.0 / 10.0

The exterior of the building is beautiful, but unfortunately, that's where the positives end. Tired, dirty, dated interior and rooms. Spa is nothing like the photos on the website - more like a public baths. The changing rooms have mold on the walls, with broken lockers and showers. Room was meant to be 'superior' but it was awful. Really hot and couldn't get to sleep, nothing superior about it. I would have been ok with it all if I'd not paid so much for a special treat. Even the staff were telling everyone how they were fed up and leaving the following week! It's such a shame as it could be so much more. It's convenient to get to Chester City Centre. Unfortunately, won't return here.

3.0 / 10.0

Visited this hotel numerous times and always enjoy the stay. Unfortunately this time it was a let down. Firstly, no upgrade. As a gold member we usually receive an upgraded room. Although rooms weee available we did not receive. The hotel is starting to look tired and in need of investment. Our room was spacious however signs of damage caused by damp, with flaking paint. The decor was poor, no bedside table and the painting looked like it had been done by a child, with missed patches and their were lots of old cob webs. Last stay here for us I think.

3.0 / 10.0

Hotel could do we updating very old and needs some love and care. Signage could be better as it was hard to find where things was. staff where so helpful and nothing was too much for them. Breakfast was ok but was not hot

4.0 / 10.0

Hotel was great all I will say is the breakfast not so good, no plates, tea cups, fresh orange. Not all the breakfast was available either when we went down no hash browns, eggs, toast and the same with some of the continental.

3.0 / 10.0

Mattresses were worn out and in need of replacement.

5.0 / 10.0

Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all have off days. We're dealing with the hardest product known to man!!... the public!! It can be draining! But the smallest adjustment in focus can make a huge difference. But like I say, I'm being proper mean and picky there. Food was excellent, the checkout lady was lovely as were the breakfast people. I'd definitely consider stopping again.

4.0 / 10.0

Great room , lovely bathroom . Great reception staff. The one thing letting it down was food arrived at 7pm tired and were told all dining slots taken up by package guests . The bar menu was available..standard fare. Unfortunatley a very very lomg wait for a margeurita pizza and fish finger butty .

5.0 / 10.0

Nice peaceful atmosphere - Perfect for a relaxing evening after a long days work

10.0 / 10.0

Beautiful hotel, only disappointment was that the jacuzzi was out of order

5.0 / 10.0

Beautiful hotel, comfortable bed, friendly staff. And good price

4.0 / 10.0

Lovely stay, clean and nice facilities. Some areas looked a bit dated, carpets old and worn. We had afternoon tea, it was delicious but all chairs were low and tables high, a bit mismatched. Overall a really lovely place just could do with some new carpets and some furniture renovations.

8.0 / 10.0

Good

5.0 / 10.0

Lovely hotel. Beautiful setting and grounds. Nice large room nicely decorated. Well situated to get to Chester or the Wirral. Would highly recommend this hotel.

1.0 / 10.0

Place has good potential BUT Management must improve! The building has cracks at the front not sure if they were examined. One room was very smelly like old mould and cold with no heating, which I don’t expect in May and the second room didn’t have basics such as kettle and do not disturb sign, room was filthy and I asked it to be cleaned, which they did to be fair. Pillows are not comfortable. Pool is 1.2m deep just enough for children to swim, pool water was dirty. Jacuzzi was meant to be cleaned on Wednesday as sign suggested but on Tuesday it was already out of order. Food was lovely but on the last night the staff refused to allow me into empty restaurant (quite literally empty) as I didn’t make prior booking and they didn’t have enough cutlery … such a ridiculous statement to make! After complaining to Matt the manager they fed me in the end and free of charge, which was nice. The management must review their operational processes and improve upkeep

5.0 / 10.0

We stayed in room 36 and wow wow wow was we blown away it was 5 star suit soo comfy we were looked after so well Food was excellent breakfast was amazing especially the sousage im.fussy about sousage they were gorgeous .the bath was separate room and very big and the walk in shower was big aswell our weekend was absolutely amazing we were spoilt and the swimming pool area was great took we'll be back. Thank you john and Megan for your kindness xxx

10.0 / 10.0

Great hotel

6.0 / 10.0

Lovely building, needs some TLC. Hot tub out of order

5.0 / 10.0

Older parts dated but this is to be expected. Generally clean however. Breakfast was a bit of a let down

10.0 / 10.0

It was good

10.0 / 10.0

Excellent greeting upon arrival. A lovely welcome and our room was lovely. A large room with excellent bathroom and a nice view This is a beautiful hotel. The food was excellent, great service at the bar too. In the lounge var area, ample cosy seating, beautiful views all around the hotel grounds. Nice music in the back ground. We would certainly book again.

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