Hilton Garden Inn Clackamas Portland

This property is under construction. *Inconvenient to walk to your hotel room. *Rooms are clean and average *Beds are fine. Nothing to write home about *Hotel room doors have a 1 inch gap from the floor *Staff was friendly *Close to Mall and many dinning options on site *Outdoor pool I personally am not going to stay here again but for a one night stop its clean

The internet connection is not good.

I stayed during building rennovatiin - it will soon be a Hilton Garden Inn. My room was modern and beautiful- already remodeled. The rest of property was older and in construction, but who spends time hanging out. Hallways? Great price during G renovation, and very nice, helpful staff.

There was a lot of noise all night long

I like that rooms were clean n renovated. Did not like going back downstairs to get Wjfi password. No brochure about hotel where pw could be written. Like that it had a restaurant.

My stay started out well. The room was nice, all the amenities new, and the room recently renovated. By the time I was getting ready for bed I was really happy with my stay... then a roach crawled across my bed. I immediately took a photo of it, trapped it under a cup, and the called the front desk. They sent someone who offered to move me to a different room. When I said no, that I would be going to a different hotel, and wanted a refund, she scooped up the roach from under the cup and disappeared. I went to the front desk when she didnt come back and they tried to play dumb. 'What roach?' I showed them the photo and demanded a refund. They reluctantly tole me I could only get a refund from hotels.com so I left and contacted customer service from a new hotel.

Hello, The cleaning people came in our room without knock thinking we weren't there to look for bleach that they thought was left in there which was a little startling. There was no ice bucket, no cups, and we had to ask for complimentary water. During a heat wave, this was no great. Room was clean and comfy. Our server at restaurant served us one drink and went on break without telling us. We ended up going to bar to get another drink and to pay.

Under construction

This place is under major renovations and should not be operational until complete

I would have loved to have known that there is major renovation taking place that impacts the condition of the hotel. I'm would not and should not have paid the amount for the reservation with this much renovation. I'm shocked the property can even be open with emergency exit staircases closed/blocked during construction. Hopefully this outdated hotel gets their renovation done quickly. Will not book here again.

The hotel is undergoing a major renovation. We stayed in a recently refurbished room. The bed was comfortable, but the bedding consisted of a single sheet and a single thin blanket. The room did not contain any additional blankets. The thermostat was set to 59 degrees when we arrived. The room was very cold. I was unable to get the room to stay at a comfortable temperature. Either too hot or too cold. Perhaps the thermostat needs adjusting. A spare blanket would have made it much more comfortable. The major issue for me was the noise from adjoining rooms. We could hear whatever was going on in the bathroom next door, at all hours. The sound of the TV in the next room was loud also very late at night. Anyone walking in the room above us was loud also. Perhaps this should have been a higher priority when the new rooms were designed and constructed.

The Monarch has sold out to Hilton. The charm of the old Monarch is gone and it’s become a modern IKEA room. They really missed the boat by not creating suites with a larger bathroom. Also install soundproof windows & doors. I love the location but had bad WiFi and it was so noisy during this construction phase. It’s not ready for reopening yet unless you’re going to charge a lot cheaper rate.

Yes this place under construction, but still great place. Awesome lounge and food. Easy on and off freeway.

Very nice staff, restaurant, bar, pool , very respectful staff

For the place being under construction, it was quiet.

Place was under construction and not advertised as so. If I’d known this I would have stayed somewhere else. I payed way too much for a place under construction… There was no one at front desk when first arriving. I had to go find someone to go find another person. Eventually they arrived at the front desk after some time. Staff seemed to not care too much about that. Room was good and clean. Pool area was decent. Restaurant looked nice but I didn’t eat there.

Great staff!

Pretty average accomadations for $175/night, I thought. Room was fine and comfortable, but nothing special. Plus there was construction going on. Knowing what I know now, I'd have stayed at the Quality inn or something that is pretty much the same, but way less cost

Property is in ownership transition and remodeling so things were missing in the room. Also, Internet wasn’t working most of the time. Tv remote didn’t work. However location was ideal to our needs

Very clean hotel. Would definitely stay here again

Our room was clean & had a comfortable lay-out. Air conditioning worked well. Renovations at the hotel made the area a little unappealing, garbage in the parking lot. Unfortunately, we were without water from at least 11pm-5:30am. When I notified the front desk we had none at 11pm, I was told they were “doing maintenance & water would be turned back on by 2AM.” This was the first time we were notified we would be without water. Throughout the night, the “maintenance” included the faucets/water pipes squealing in a high pitched noise. Not exactly easy to sleep through. My husband had received the first treatment for stage 4 cancer earlier in the day & had a rough night due to intense side effects & “hotel maintenance.” He had a difficult time sleeping anyway & was awoken by the squealing if he did fall asleep. He was not able to get drinks of water or take a warm shower to try to relieve intense back pain from treatment. Finally, after he got a warm shower at 6am & being up most of the night, we laid back down to get some sleep to have house-keeping knock on our door at 8:30am, waking us up again. Very frustrating night at the Monarch hotel & very poor service that made a very rough night even more difficult.

Did not like the property for the cost of the hotel. I was not inform that it was under construction. Did not have the room ready for 4 adults. House keeping will not complete their job. Kept asking for towels and toilet paper had to purchase water.

Staff are wonderful!! Upgraded rooms are amazing

The rooms were

Great place to stay at a reasonable price!

Convenience

This was a disappointing experience. My wife and I

Undergoing construction

Clean property in the middle of a remodel. Great customer service and nice room amenities. Love the shampoo/conditioner/body wash in the shower. Also helpful having the hand wash and lotion dispensers in the sink area.

The hotel is under complete renovation but we had one of the new rooms and it was great!! Super clean and comfortable. Location was great, wifi was strong, and the shower was one of the best I've seen. So spacious! I felt very safe in the area too!

New rooms. Restaurant is one of my to 5 in Portland metro area.

We were able to get booked with Monarch quickly and last-minute after our Air B and B fell through for a long stat. Overall, the staff was kind and accommodating. They were also under renovation and did a great job adjusting so that wasn't an issue for guests.