Mercure Tours Sud

Mercure is not a 4 star hotel, more a 3 star trying their best as they always find ways to tarnish their reputation. I say this as an Accor loyalty member who spent more than 40 nights in Mercure hotels last year. I only stayed at this hotel because I had a non refundable booking as my last Accor booking for Mercure Hatfield was inexplicable cancelled and after initial contact with customer service, they have chosen to ignore my follow up email checking for a response. Therefore, it would have been cancelled if I could have had a refund. In general, room was comfortable and staff were always helpful until upon check-out the receptionist did not acknowledge me and proceeded to take 3 phone calls including an enquiry for the Accor loyalty programme and a possible stay in 3 weeks time. Room was comfortable and cool even though it was exceptionally hot. Room layout was good and familiar from other Mercure hotels but all the towels were too worn for every day during my 3 days. Location was perfect for getting around Tours and getting the périphérique for outside Tours. Didn't use the restaurant, but it looked good and seemed popular. Lifts were available which is not always the case at Mercure. Parking was good and seemed safe which is important for me as it is less so for hotels more central in Tours.

Nice property, check in was a breeze and my room was clean. Breakfast could’ve improved. Gym and pool were great. Ample parking at hotel. The one negative was that the air was turned off so the room was hot and stuffy. There are no screens in the window so if you choose to open for fresh air, bugs come in.

Hotel was clean and room comfortable. Food was of good quality for the money paid

Front desk was lovely, the breakfast staff were efficient but nice. The rooms are tired, not what I would expect for 4star, its more 3star. The food was good, the menu was very expensive, nearly €5 for a bottle of water!!!! In the room itself, 3 of us were in the room, and only one small bottle of evian was left as a compliment. That is not a compliment, it was an insult not to leave one for each person. The message is staff very nice, hotel tired, over priced, and it was freezing in the dining room, yet when asked if the air conditioning could be turned down or indeed off, it was a flat no. So noway a 4 star, more 3 or a 2 star, that way you wont be dissappointed if you understand what star it should be. So not sure I would stay again, but staff were super nice, so silver linings

When we first pulled up to the hotel, I was very concerned about what the interior might look like, as the facade resembled a bit like a motel. However, we were pleasantly surprised that our twin room on the second was modern, very clean and comfortable, but as it was opposite the elevator, it was a little noisy. The front desk staff, as were the rest, were very friendly and accommodating.

When we first pulled up to the hotel, I was very concerned about what the interior might look like, as the facade resembled a bit like a motel. However, we were pleasantly surprised that our twin room on the second was modern, very clean and comfortable, but as it was opposite the elevator, it was a little noisy. The front desk staff, as were the rest, were very friendly and accommodating.

Pleasant stay. Close to a lake and walks. Good parking.

This hotel is perfect for a stopover on a long journey. The staff were friendly and helpful, the food amazing and the accommodation was perfect for our needs. The hotel is also located next to a beautiful lake and recreation area which was perfect for an evening stroll.

Very happy with this hotel.

We enjoyed brief swim in the indoor pool, and the Jacuzzi, before a good dinner in the restaurant. The bed was comfortable but the room a bit airless, even with the windows open. Breakfast was disorganised: food OK but drinks flavourless. Generally the staff seemed a bit disconnected and uninterested in the guests.

The hotel is ok. A bit far from Tours. A nice park and a lake is in front of the hotel.

We wanted a convenient hotel travelling from Spain and this hotel fitted well. Staff were very pleasant on arrival and the room was excellent in terms of size and facilities. Nice to see a separate WC separate from the bathroom. Only adverse comment was that the Steak I had at the evening meal was on the tough side but otherwise a good meal choice for evening and breakfast.

Easy to find from Motorway, tricky from the centre of town.

We needed a place to stop to break our journey from the south of France to the north. And this was a good choice. Not the place to stay if you want to see Tours, but we knew that. It has good facilities, pool. spa etc, all of which seemed popular with the locals. It is also clearly a hotel for business conferences. As with other Mercure and Novotel hotels the food is pretty mediocre, but edible all the same.

My simple review is that everything exceeded my expectations.

Great place to stay. Enjoyed the pool and sauna. Service was excellent at the frontdesk. Service in the breakfast area left a lot to be desired,,,

Used it as overnight stop on way back to ferry. Easy to find using hotels directions. Just off ring road. Staff helpful and pleasant. Had lovely dinner in the restaurant. Breakfast very good. Would use hotel again travelling to/from ferry ports.