Red Roof Inn PLUS+ Chicago - Willowbrook

Rooms infested with roaches an saw them go to garage an get three box springs beds from dumpster an put in rooms . Lost for words

room

The room was clean and cozy the only thing was that the tv didn’t work.

Clean rooms great staff

Clean

The towels are damaged, the bathroom has mold in the ceiling, the room smell like animal, and also smell like pee and the pillows are only 2 on each bed and flat.

The room was dated, which is fine for the price they were asking, but they wanted extra for a microwave and refrigerator. I guess that’s a Red Roof Inn thing so I will just avoid them from now on to avoid any confusion. The WiFi in my room was spotty at best. When I could get a signal it would frequently disconnect. So much for getting reports out. I stayed for a week and not once did housekeeping even enter my room. Just overall a bad experience. I’m done with Red Roof Inn. They used to be a good chain. It’s kind of sad actually.

It could be better if they apply themselves and not try and take the cheap way out of everything. The location is great but the room beds are horrible to sleep in, this was a last minute reservation, not what I’m use to. Probably would not visit this location again unless it upgrade.

The pillows and comforters were very comfortable and soft

Ok

Love it

The staff were nice. The rooms were kind of dirty.

The 1st unit has Roaches , so they gave me another unit on the 2nd floor . It had Roaches as well . Requested a refund and left .

The room had no microwave or refrigerator and the bed was broken.

Room was generally clean but the tub had dirt around the drain area

Would love to talk to Owner it's very important

The room was not clean . There was bugs in there.

The room I was given had roaches in it and they did not want to approve my refund when I checked out the same night I was only there for 2 hours didn’t even sleep there because of the roaches and they did not want to refund my money.

Never did get the AC to a cool temperature. The AC buttons didn’t work.

They say it is smoke-free, but the whole hotel smells of marijuana. Do not visit with kids or family if you have other options. It says it is a two-star hotel. I assume it is a negative two-star hotel. I requested room service to clean, but they refused. Made a phone call to request toilet paper, and they asked me to pick it up from the front desk because they do not have anyone deliver it at 7 pm. A negative two-star hotel does not have a common microwave or refrigerator facility for guests in the kitchen or lobby.

A lot of strange people were there, one guy kept singing and hanging over the 3rd floor balcony. My TV controller was loose, but the room was ok. The first room had a broken toilet.

I wouldn’t recommend NO To stay here it’s a project motel. And they have bugs.

Roaches

It was a motel

I strongly advise against staying at this hotel. The conditions were unsanitary, with cockroaches, flies, visible dust, and hair found in the bed. The overall environment felt unsafe and poorly maintained. Given the weekly rate of $300, I believe your money would be better spent elsewhere. This property does not offer the quality or cleanliness one should expected

My stay at Red Roof Inn PLUS+ Chicago – Willowbrook was not only deeply unpleasant but unacceptable from a health and safety standpoint. The room was infested with bed bugs and cockroaches, creating an unhygienic and disturbing environment. To make matters worse, I felt unsafe during my stay due to the general condition of the property and the misrepresentation of its amenities and cleanliness online.

My go-to place in the area. Decor is somewhat dated and check-in is slow sometimes yet I come back because it’s a convenient location and the prices are reasonable. I prefer a 1st floor room and the staff will usually honor the request if they can.

Terrible mattress. Door to the bathroom was warped and didn’t shut. No Tv controller. Front desk said they would bring one but never did.

No complaints. Good to see low-cost options!

Roaches!

I was really upset when i had told the office about the air conditioner problem. They sent someone down to check it and he vacuumed it and said it would be cooling in a couple of hours. We left and went to where we were going for the day and when we returned it was still very hot and it was put on the coldest setting. I ended up perspiring so much i had to get up at 4 a.m. and shower after only getting 2 and a half hours of sleep due to discomfort. I have left a message every day since i showed up here with the hopes things would get better, i was wrong. Between the air, the having to use my own personal information to watch t.v. with the apps, to seeing a cockroach, and my daughter not being able to be repaud for the first night because the room was too hard to get to, it was a nightmare. I think in those 3 days, minus the day of non usage, ive had a total of 4 hours sleep. Now i have to drive 3 hours to get back to my home. I hope they fix what is broken and start listening to when people tell them theres something wrong. And for God's sake check your phone in the office because its always busy and when it rings no one answers.

At check in I was offered a room with king size bed instead of two double beds which was confirmed by my reservation. After showing a copy of my confirmed reservation, the room was changed to two double beds. Bathroom exhaust fan was extremely noisy. Lamp on desk did not work. On second day they gave me a different room, which was better.