Grand Palladium Kantenah Resort & Spa - All Inclusive

Very pretty and authentic

This is an excellent property for someone looking for a tropical experience and willing to compromise a bit on wanting a pristine beach with blue, turquoise waters that you would get in the hotel zone or Isla Mujeres. The beach is lined with palm trees and picturesque. There was quite a bit of sargassum, which was not all that bad except for a few spots where it had turned black. We had a Family Selection - Junior Suite, garden facing. The room was spacious and comfortable. Please note that they have "Double Beds" and not "Queen Beds" as mentioned on the Booking site. Also, the sofa bed is small, which only a young child could probably sleep on - but I would advise against considering it as a bed. But still the overall room experience was excellent. There was a private butler assigned to us and they took excellent care of us. The staff is very friendly and courteous. Food (All-inclusive) is amazing and a plus for the resort, but we didn't get reservations to a couple of popular restaurants - Japanese - Hibachi for example. Animals roam around freely here - Iguanas, big rats, Coati. Spotting flamingos along the eco tour was fun. Lot's of tropical trees gives the place a bit of a jungle vibe.

If there was a crew cleaning the sargassum, that would have been nice. Also, not having queen beds and sleeping on double beds as a couple was a bit challenging. The palapas at the beach were free, but there was charge for the more luxurious cabanas/loungers.

Really nice rooms, awesome stuff and very good food.

Main pool quite crowded but we were able to go to the adults only pools

No doubt about it, this hotel has amazing facilities. The pools are absolutely amazing, really big with a swim up bar and kids slides. Lots of sun-loungers to sit by the pool. Nice buffet area near the pool for lunch. Complex and rooms are clean and well maintained.

However, it did feel almost corporate and lacking the human friendly touch. Most staff really looked like they didn’t want to be there. The buffet food was also rather lacklustre/average.