Filha do Pisco

C’est était très bien

Rien

De ignorarem constantemente as nossas tentativas de contacto

The location

The keys for the apartment were not in the place they told us they would be . So arriving to the house was a big stressful.

Sent an email before arrival advising that we would try to reach the Burgau property before 21.00 14/05/23, but no response received from Rental Valley.. So racing by taxi from Faro to the property, 30 mins before arrival we receive a note advising the keys are now to be collected from Lagos... A reluctant taxi driver takes us to Rental Valley Offices, not easily found in the darkness, to a securing box, which wasn't easily opened, so called the contact Sarah, and managed to get the keys out. Frustrated, annoyed, tired and Euros 30 later we arrive at what we believed to be our apartment. Thankfully it was.. Nobody called after all the nights issues to check that we'd actually arrived ok.. Marvellous customer service ! Other problems highlighted with the properties fell on deaf ears(keys jamming/swimming pool/tv), so we gave up in the end. The fridge does not close properly and is defrosting, but this looks like it has been badly installed, and always has been this way... Refusing to reimburse our Euro 30, and not being interest in resolving issues raised, Rental Valley badly lacks in the customer service and support departments, and will advise our friends to beware or avoid.. Thanks to them, the edge was taken off what was a lovely break.. Dan & Paula Thomas