Villa som das Ondas

The toilet seat needs attention. It looked like it has been broken for a while. Also need more toilet paper in the apartment. Very minor things though.

Location was very good , beach and restaurants a stone throw away .apartment was spacious,basic but clean .

I think the photos of the balcony should be updated to reflect the real view now as there is a new building now built which obscures the sea view which is the real view now and not the view which are shown on the website. Please be truthful with this information. Parking is free but quite hard up get ,obviously we were here in high season so ended up having to park a bit away from the apartment . We didn’t cook so can’t say how the cooking facilities were as we didn’t use the kitchen area .

We have gone to Burgau many times without problems. It all went wrong with the rental company on arrival at the apartment at 5pm. The key safe did not work. We inputted the right number, it clicked into place and then nothing. We emailed the agent. They thought we must be in the wrong apartment. We weren't. They sent the pin location. It matched. They wanted me to send photos of our location. We did. This all took time and they would not ring me. I couldn't find a number for them so these emails continued. Its hot and an hour passed. I found a nice local handyman to check if we were doing anything wrong. He spent 10 minutes trying everything and gave up. The local contact arrived after another hour (not her fault) and said you need two hands as you must keep the black switch held down with one hand then insert your fingernail of the other hand to prise open the door for the key. No wonder no one could help! We then had to ask for WiFi instructions as there were no details in the house or in any of the information they sent. Again, they re sent instructions about arrival which had no mention of wi fi. Very poor for other people who had to pay for mobile data. 8t would have cost a fortune just trying to get into the property. The rental company offered us a late checkout for the 2 hour wasted time. No apology for treating us as if we were morons when clearly it was them. Check out day and I emailed very early to say we would be out by 12 (taking them up on the offer as 10am was the standard time). But I was emailed back that we had to be out at 11am. We loved our holiday but it was spoilt by an incompetent agent, their rudeness, being treated like idiots and wasting hours of our time.

The villa was really cute, clean, spacious and great location. Kitchen was great and we met the cleaners on the way in who were super friendly and very welcoming.

The front door lock needs looking at. Difficulties to get the key in.