Villa Fontaine Grand Osaka Umeda

Good location near the subway station Umeda Higashi. Walkable underground to other subway lines and JR Osaka station. Many department stores for last minute shopping. Good street and pubs upon exit. Short walk to big Don Quixote. Has nice public bath and hot stone sauna.

No direct drop off point. You will be exposed to the weather. Was raining during my stay.

Good location - close to subway, shopping and good food!

Breakfast was wonderful. Loved the Japanese breakfast. Staff in all areas were friendly and helpful. Location was great. Easy to get to buses and trains. Public bath was one of reasons we stayed there. Used it each day. Wonderful way to relax, unwind.

Lighting in room especially at the bathroom mirror could be improved. The public bath was a bit too warm for my grandson who loved going but couldn’t get into the bath. Too bad we couldn’t adjust the smaller tubs to be cooler.

The hardware is okay - the room is spacious by Japanese standard.

The operation is a mess. The check-in process felt cold. Don't really understand the point of using a self check-in machine. Poor use of staff members. There is a staff member who greets customers by the lift. In the meantime the only staff member at the spa/public bath area was clearly overworked. That staff member at the public bath was visibly annoyed and not friendly at all, which was understandable - why do you need a overly complicated check in machine when people just want to use the public bath and relax? The staff member was impatient and somehow angry with us when we pressed the wrong button, oblivious to the fact we were constantly distracted by a toddler. It completely ruined our mood, and we didn't bother going to the public bath for the rest of our stay. The breakfast was underwhelming. Very limited choices of food, below average quality. The staff in the restaurant were friendly. Unfortunately that didn't make up the disappointment from the food. We didn't need room cleaning and put our nicely tided trash bag outside the room. We expected some new towels, complimentary bottled water and a new trash bag to be provided. Nothing. This is not up to standard. When customers don't need room cleaning at least you can leave them a trash bag (or put a few spare ones in the room to begin with)? There was music being played at the long, long corridor from the room to the lifts. That was disturbing and could feel weird when at night. The music was not soothing or relaxing or classical, and the volume was too low to listen to but too loud to ignore. Some customers also didn't behave their best when in the public area. If you just need a hotel room at a good location to stay and are not planning to interact with anyone, this hotel is fine. Otherwise look for another one. By the way, it's not as close to the Umeda station as shown on the map, given the confusing pedestrian walks/footbridges outside Umeda.