Pullman Cape Town City Centre

Top rated by guests

Superior Room, 2 Twin Beds | Mountain view

4 restaurants, breakfast, lunch, dinner served; international cuisine

Executive Room, 1 King Bed | Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer

Classic Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

8.4Excellent

(290 Ratings)

"Fantastic courteous staff. Clean rooms. "

Amelia

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(290 Ratings)

Hotel in Cape Town

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

About this hotel

Luxury hotel with 4 restaurants, steps from Bree Street
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Change of towels is available on request.
Pullman Cape Town City Centre offers 214 accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Pullman Cape Town City Centre

Restaurant

Air conditioning

Pool

Non-smoking

Pets allowed

Bathroom

Coffee/tea maker

Bar

WiFi/Internet

Minibar

Kettle

Laundry services

Ironing facilities

Towels

Linens

Safe

Desk

Hairdryer

Roll-in shower

Map of Cape Town

Nearby attractions

Kirstenbosch National Botanical Garden

Available Rooms

$$$$

Top rated by guests

8.4Excellent

(290 Ratings)

"Fantastic courteous staff. Clean rooms. "

Amelia

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(290 Ratings)

Hotel in Cape Town

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

Map of Cape Town

Nearby attractions

Kirstenbosch National Botanical Garden

Available Rooms

About this hotel

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Restaurant

Air conditioning

Pool

Non-smoking

Pets allowed

Bathroom

Coffee/tea maker

Bar

WiFi/Internet

Minibar

Kettle

Laundry services

Ironing facilities

Towels

Linens

Safe

Desk

Hairdryer

Roll-in shower

Ratings and reviews

8.4 / 10.0

Excellent(290 Ratings)

1.0 / 10.0

Receptionist Hope was the most unfriendly and abrupt that i have come across in my 2 month travel attune the world. Disappointing

2.0 / 10.0

Pullman is strategically located despite its neighborhood a little bit scary late night. The property is operating in a high peak period with only 1 social lift for guests and a second one shared by guests and the staff. Very poor service at pool restaurant, front desk and house keeping. Big lack of attention to some points like towels replacement (even after a call to front desk, a visit from h ouse keeping and a thirdly request) and liquid sope dispenser at shower. But the worst experience came from the laundry. Without any disclaimer, their laundry has a ridiculous policy of payment in order to get your item delivered back to your room. If you don’t ask for it at front desk (and pay), you’ll never receive your clothes back. Never see anything similar to that anywhere around the world. In brief, this is not what we expect when we book a mid scale Accor brand like Pullman.

4.0 / 10.0

Room was clean and modern but not enough plugs and NO place to plg in a hair dryer where you can see a mirror. One plug in the far corner of the room and one by the bed. The only one in the bathroom could not be used for a hair dryer. it's a small thing but very inconvenient.

2.0 / 10.0

staff was not up to the task!

10.0 / 10.0

Fantastic courteous staff. Clean rooms.

10.0 / 10.0

The hotel is in excellent condition. The staff are very helpful and go the extra mile for guests. It’s also conveniently located for activities, dining or partying.

5.0 / 10.0

Good hotel centrally located

5.0 / 10.0

Lovely stay in a great area

8.0 / 10.0

Amenities were great. There was a strong smell of propane on the floor we stayed. I advised the staff who seemed to try and find the issue but didn’t. The drink at the rooftop bar took forever to receive and were not very good.

10.0 / 10.0

Five Star

8.0 / 10.0

The hotel was in a good location. Handy for the city centre and you could walk to the V&A area. Plenty of shops and restaurants around the area. Our room was a little unkept and we were moved to a better room. Thank you for that. TV had nothing on in English worth watching no movies and could not stream. The Executive Lounge was a bit hit and miss. Sometimes plently of food on in the morning sometimes not. Same in the evening between 5pm and 7pm. Could do with more information about what is included and when food will be available.

1.0 / 10.0

Poor logistics and unpleasant for the whole stay esp billing and no credit card guarantee Asked for coming down to lobby front desk for payment settlement during midnight with consecutive calls waking me up, ridiculous Poor pillow quality as too soft Food service and executive lounge are good

4.0 / 10.0

Room was large and bed reasonably comfortable. In a corner room and block out curtains hard to pull closed. Always a small gap which shone light into the room either from buildings close by or sunrise.

5.0 / 10.0

The staff at this hotel were aboslutely incredible, especially Xabisokazi at the front desk. She arranged everything for us during our stay and made sure all our needs were met.

5.0 / 10.0

Pullman Cape Town was well located and comfortable.

5.0 / 10.0

Nice hotel close to important placés,

5.0 / 10.0

Seen so many negative reviews of the hotel BUT we can't compliment them enough. Since our arrival till we left we had such pleasant experience with the staff, the hotel all over as well as our room were clean. The room was spacious and we loved the shower. Dinner was fantastic as well as Breakfast. Our compliments to the manager as well as each and every staff member. Beautifull artwork on display to buy.

10.0 / 10.0

I would definitely stay again and recommend

10.0 / 10.0

We had a wonderful time! However; there are a few issues that prevents me from giving 5 stars. The AC wasn’t working properly therefore our room was hot. The parking situation to get to and from the rooftop was quite a task, the parking elevator was not working; there was black stuff between the tiles in the shower- a little bleach would take care of that and finally the food on the 2nd floor was somewhat subpar. Nonetheless; the was wonderful and professional at all times. Special shoutout to the group at the pool bar. The location of the hotel is great and we really appreciate the recommendations that were given to us- we visited almost all of them. We had a wonderful time; if it weren’t for those minor issues ; I wouldn’t hesitate to give 5 stars.

4.0 / 10.0

This hotel is in a good location. Staff is friendly, but service is poor. Nobody answers the phone at housekeeping or room service.

5.0 / 10.0

We enjoyed our stay because of the staff, the location and ammenities. There were alot of renovations which we noisy and the little frige didnt work so my medication spoiled.

10.0 / 10.0

Pullman Capetown City Centre is in a fantastic location. A short stroll to Capetown Station, Shopping Centres, bars & restaurants. Courtesy shuttle bus is a bonus to VA Waterfront. Big clean room with a cosy bed. The staff are incredibly friendly, always looking out for you & so accommodating. I would highly recommend this property!

6.0 / 10.0

Bar & pool area very disappointing…..

8.0 / 10.0

Id to wait for few hours prior to checking in and left before the end of my stay, and still await refund of the extra night to be concluded so far.

4.0 / 10.0

I really enjoyed my stay at the PULLMAN CITY in Cape Town. The pool is a bit on the small side but the poolbar and surrounding area is very nice. Rooms are good also.

8.0 / 10.0

One of a few tower hotels to have a swimming pool, although it was smaller than viewed online.

3.0 / 10.0

Some of the staff were super nice but some would need some training on how to treat paying customers. The lady checking us on breakfast on first morning of our stay questioned us several times if we really had paid even though we showed her the receipt first time. She made us feel like we were not welcome. Hotel’s best feature was big and clean rooms.

5.0 / 10.0

We had a great stay here. The room was spacious and comfortable. The staff couldn't do enough for us. They made sure we had everything we needed. And we really enjoyed the tours we took with Peter, a driver who was arranged by the hotel.

1.0 / 10.0

I had an unfortunate experience during my stay when I injured my foot on a small sharp object that was sticking up from the floor just outside the bathroom. While the maintenance team promptly came up and fixed the issue, I was disappointed that no one followed up with me afterward to check on my well-being or provide feedback regarding the incident. I would have expected more appreciated more attention to this matter.

8.0 / 10.0

The hotel is conveniently located in the city centre and within walkable distances to many points of interest. Staff is friendly, especially at the restaurant. There are no major issues with the stay but several areas could be improved. First, the double bed was made of two small single beds. It is not very comfortable because of the gap in the middle. The very reason I booked Pullman is that I had good stay in other countries with comfortable beds but it was disappointing. Also, the room is quite small for a five star hotel. On the last day, some staff were upgrading the card access system on the door without prior notice. When I was doing my work in the hotel room, suddenly some people knocked the door twice and before I could answer the door, they started to open the door and test the card access. This is extremely unpleasant. There are other minor issues during my five day stay here. Overall, I don't think it is worth the five star rating or the money paid and hence I will think twice to book another stay at Pullman anywhere in the world.

10.0 / 10.0

Property was great, but it was unsafe to walk around the area after dark

10.0 / 10.0

Absolutely amazing experience. Can’t wait to come again

5.0 / 10.0

Staff are so friendly and helpful. Rooms comfortable

10.0 / 10.0

Kind, pleasant and helpful staff!

10.0 / 10.0

This is a nice hotel with good breakand service.

4.0 / 10.0

Lovely hotel, just had very poor hot water in the shower. I was shivering each time across the whole stay.

8.0 / 10.0

Nice hotel with very helpful staff

4.0 / 10.0

I ended up at the Pullman hotel after my previous booking was cancelled without prior communication and was a perfect save. The staff were pleasant and super helpful and the room was so cozy. Although there was no consistency with placing portable water in the room it wasn’t much of an inconvenience because I could get water from the lobby bar.

5.0 / 10.0

When I saw the design of the room, I was sure it would be noisy: the need was next to the door. In fact, it was very tranquil. The room was large and in great condition. The walk-in shower was vast Service was consistently friendly and helpful Breakfast was amazing: an enormous buffet (with a daily chef’s special) and both waffle and egg stations. I wish there had been more vegan options, though The gym is adequate with a good range of cardio, benches, free weights, exercise balls and mats My two minor complaints: the common areas are kept much too cold. It’s uncomfortable and a waste of electricity in a country that doesn’t have any to waste. Checkout was a mess, slow and disorganised. My bill wasn’t right and nor were those of others. The people were still nice, though Overall, I’d happily come back and it beats most Cape Town properties easily

10.0 / 10.0

Ignore the negative comments, this is angriest place to stay. The staff are wonderful and so helpful, the breakfast is good, rooms are nice and location is perfect. I saw comments about the lifts, this is only for the car park, the general lifts are fine and I had no issues at all. So all in all a great place to stay and I would be back for sure.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Pullman Cape Town City Centre. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Pullman Cape Town City Centre. Enjoy the water!

Is Pullman Cape Town City Centre pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Pullman Cape Town City Centre?

We found 20 amenities for this rental. This includes restaurant, air conditioning, pool, non-smoking, and pets allowed.

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9.0 / 10.0

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WiFi/Internet · Pool · Balcony/Terrace

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Pullman Cape Town City Centre

Hotel in Cape Town

Reasons to book

About this hotel

Amenities at Pullman Cape Town City Centre

Map of Cape Town

Nearby attractions

Available Rooms

Hotel in Cape Town

Reasons to book

Map of Cape Town

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Pullman Cape Town City Centre pet friendly?

What amenities are available at Pullman Cape Town City Centre?

Explore similar stays in Cape Town

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