Hakone Gora Onsen Mizu no Kaori - Hostel

More than expected for the price we paid. Service was 5 star all the way. The place is a little old, but kept clean and was comfortable. Onsen water was hot and relaxing. The meals were delicious. We were a little worried about this place, as I could not find much for reviews or information. We were blown away. Service was top notch, every time we asked for something they went above and beyond. I would recommend this place to anyone.

My husband and I are on our first trip to Japan and spent the first three days energetically traversing Tokyo. We headed to Hakone for a rest and to try the famed onsens and Hakone Loop. We arrived and walked the short (but uphill) distance .07 miles from the cable car stop at Sounzan to this onset. If you have phone service, they have a shuttle and will come get you from the station. The onsen itself is very secluded and quiet. Matsura and his staff is very friendly and very helpful. They speak English pretty well and were able to answer all our questions. The onsen hot spring bath experience is nice and they have many beauty products to sample while you bathe. Although we did not plan it in advance, Matsura and his staff were able to provide us both a traditional Japanese dinner and breakfast, which were filling, delicious and reasonably priced. They have souvenirs for purchase as well. Although the decor is dated, both my husband and I felt very comfortable like we were visiting our grandmas' home. The room was immaculate and the traditional tatami flooring as well as the futons were nice. In short, we would recommend this onsen. Matsura and his staff do an exceptional job.

Manager was extremely helpful and accommodating! Went over and beyond! Excellent service!