Hotel La Montagne Furuhata

goated

Great location with amazing staff

We had a good stay at Furuhata, but there were a few inconveniences. The onsen was fantastic—nice and hot, perfect after a long day of skiing. Towels and kimonos were replaced daily, which was a great touch, and beds were made every two days. The price was reasonable, and the shuttle to the ski resort was convenient. However, there was no shuttle into town, bus station or train station and taxi options were nonexistent, which made getting around a bit tricky. There were only a few restaurants within walking distance, so food options were limited. The front desk staff didn’t speak much English, but Google Translate made communication easy. Overall, a comfortable stay with great amenities, but be prepared for some transportation challenges if you want to explore beyond the ski resort.

When I made the reservation, I chose the hotel based from what I have seen in the website. However, I was very disappointed because the room we got was not as expected. The building was very old and untidy with NO private toilets which was NOT clearly defined in the Booking Confirmation. Also, the bath was in the other building across the street when it was clearly define in the Booking that there is a Private Bathroom and a bath tub. LUCKILY, there were available rooms in the Main Building but I needed to pay an additional cost as an upgrade. IF THERE WERE NO ROOMS AVAILABLE IN THE MAIN BUILDING FOR US TO TRANSFER, IT WOULD HAVE BEEN A GREAT DISASTER AND MY VACATION TOTALLY RUINED!!! If this will happen again, I promise I will not use Hotels.com again in the future.