Caprice Des Neiges

The staff were good, but the room I was in desperately needs improving, in terms of fixing items, repairing tiles and sealent around the bath etc. Its tired and wouldn't take much to do. But the rooms were clean.

Our host - the young lady - was exceptionally good and hard working. She took good care of everything! A big kudos for her effort and always friendly smile!

We only booked as the hotel was pet friendly, as per the description and information. We checked in with our dog and agreed to eat in the restaurant, after some pressure from the hotel to do so. We were seated with our dog and our drinks order was taken. We were then approached 5 minutes later by the waiter to be told that his manager said we could not dine with the dog (the dog was asleep at my feet at the time). I asked if we could possibly be served in the separate lounge, which was completely empty, and we were told no. I also asked if we could have food in the room and that was also not possible. We were not offered to dine outside. We were extremely embarrassed to have to leave the table. We don’t leave our dog in the room for obvious reasons. We have no problem with a hotel or restaurant not being pet friendly but feel it is important to make this clear up front (e.g. on the website or at check in, neither of which was the case at Caprice Des Neiges), especially if the hotel advertises itself as pet friendly. To be fair the entrance to the restaurant displays a small sign of a dog with a line through it but we genuinely did not think to look for this as we thought the place was pet friendly. We asked to speak to the manager and we were met with quite a hostile attitude from the outset. We asked if we could cancel the reservation and were advised we wouldn’t be receiving a refund. Well maintained garden but room was basic and very compact. Hotel not pet friendly.

We only booked as the hotel was pet friendly, as per the description and information. We checked in with our dog and agreed to eat in the restaurant, after some pressure from the hotel to do so. We were seated with our dog and our drinks order was taken. We were then approached 5 minutes later by the waiter to be told that his manager said we could not dine with the dog (the dog was asleep at my feet at the time). I asked if we could possibly be served in the separate lounge, which was completely empty, and we were told no. I also asked if we could have food in the room and that was also not possible. We were not offered to dine outside. We were extremely embarrassed to have to leave the table. We don’t leave our dog in the room for obvious reasons. We have no problem with a hotel or restaurant not being pet friendly but feel it is important to make this clear up front (e.g. on the website or at check in, neither of which was the case at Caprice Des Neiges), especially if the hotel advertises itself as pet friendly. To be fair the entrance to the restaurant displays a small sign of a dog with a line through it but we genuinely did not think to look for this as we thought the place was pet friendly. We asked to speak to the manager and we were met with quite a hostile attitude from the outset. We asked if we could cancel the reservation and were advised we wouldn’t be receiving a refund. Well maintained garden but room was basic and very compact. Hotel not pet friendly.

We stayed in many hotels in many parts of the world, but We didn't see anyone as sweet and polite as you thank you for everythink caprise team ❤️

It was fantastic stay at this hotel this is the second time for visiting it the staff was friendly and everything is perfect and stunning.

This is a nice little hotel, recently refurbished. The bathroom was lovely with a double shower. Our family room was on the top floor with a double and a bunk bed. The bed wasnt bad, comfortwise. The only downside about the room was it was really hot, but thats not thehotels fault as it was a really hot weekend. A fan would have helped. No lift, so had to lug bags up 3 floors. Breakfast was a fairly standard buffet. Nice views and seating areas outside and a little garden for kids (which could be made better with a new and better swingset - theres certainly enough room - the current ones old a broken in places), plus theres a handy lock-up room for bikes/skis, etc. Overall, a nice hotel for a 2*

This is a nice little hotel, recently refurbished. The bathroom was lovely with a double shower. Our family room was on the top floor with a double and a bunk bed. The bed wasn't bad, comfortwise. The only downside about the room was it was really hot, but that's not thehotel's fault as it was a really hot weekend. A fan would have helped. No lift, so had to lug bags up 3 floors. Breakfast was a fairly standard buffet. Nice views and seating areas outside and a little garden for kids (which could be made better with a new and better swingset - there's certainly enough room - the current one's old a broken in places), plus there's a handy lock-up room for bikes/skis, etc. Overall, a nice hotel for a 2*