The Hanoi Signature Hotel

Upon booking the staff made contact asking about our travel plans as well as plans for our stay in Hanoi. They recommended a few different tours etc and we decided upon a V’ Spirit Halong Bay 1 night cruise. We also took them up on the offer of an 630am airport pick up for the five of us. Our airport pick up went well and upon arrival at the hotel we received a warm welcome to go with our welcome drinks. A family room was provided to rest and store our things until our rooms were available to check-in. Our rooms were adequate and certainly made use of the space. Beds were comfy, air con was quiet and worked well and the showers were good. The rooms were quite dated but tidy and clean. The hotel itself was tidy, clean and reasonably well maintained. The breakfast buffet was disappointing with the photos making it look bigger and better than it was. The only thing smaller was the “restaurant” itself. A few small tables is about the size of it. The location is in a great part of town handy the the markets, the lake, many many cafes and restaurants and bars and shops. I would definitely stay there again just without the buffet. P.S the recommended Ha Long Bay cruise was fantastic!!!!

Nice hotel and an excellent location to base your stay in Hanoi. Special mention to Mimi and Jimmi who provided outstanding service and an extra special mention to Celina who consistently provided excellent and friendly service to us and always went out of her way to look after us during our stay.

We had a fantastic stay at The hanoi signature hotel. The location was perfect, within easy walking distance of the Old Quarter, restaurants, cafés and major attractions. The room was spotless, comfortable and well-appointed, and the breakfast offered a great variety each morning. The highlight of our stay was the exceptional hospitality from Jimmi and Mimi who were incredibly friendly, attentive and always willing to help. They truly made us feel welcome and went above and beyond to ensure we had a memorable stay.

⭐⭐⭐⭐⭐ Excellent Service and a Wonderful Experience I had a very good experience with Signature Hotel. The hotel staff were kind, understanding, and professional. I especially appreciate their understanding and willingness to accept my refund request after I made a mistake with my reservation. Their flexibility and customer service really made a difference and left me with a very positive impression. Thank you to the entire team for your kindness, understanding, and excellent service. I truly appreciate your help and would be happy to recommend this hotel to others!