The Dilly

Great hotel

Outdated interiors and furnishings. Thin walls … just my luck to get room next to elevator! But in a great location !

We stayed at The Dilly from 6 August and had an excellent experience overall. We arrived early and were kindly given our room at around 12:00 noon, which we greatly appreciated. All the staff were friendly, polite and extremely helpful, especially Melanie. Two days after check-in, she personally asked whether we were comfortable. I explained that everything was fine, but the room felt rather gloomy because of the dark-blue décor, black curtains and the poor view overlooking ongoing work outside. Melanie immediately offered to do her best to arrange another room for us, and she followed through. Two days later, she moved us to a lovely room on the eighth floor with a beautiful view. The room felt newer, brighter and very clean, with much more pleasant colours. The only small issue was that the air conditioning in the new room was not as powerful as in the first room. However, the team quickly provided us with an additional portable cooling unit, which helped, and we were able to enjoy the rest of our stay comfortably. Another thoughtful gesture came from the Duty Manager. Our room move was delayed by approximately one hour, and although I did not complain, we received a lovely gift and a handwritten apology. This was a very kind and proactive gesture that showed how much the hotel cares about its guests. The best things about The Dilly are its fantastic central location, the helpful and welcoming staff, the reception service and the excellent sense of safety throughout the hotel. A big thank you to the entire team, and especially to Melanie for her genuine care and outstanding assistance. We would happily stay at The Dilly again and highly recommend it.

We spent two nights at the dilly, the first room we were checked into had no hot water, couple with poor hygiene(found someone else’s hair on the bathroom towels). The second room that we were moved to a day later, basically had no water pressure, including a toilet that required multiple flushes to clear. Overall a very old hotel that requires significant upgrades for the rates charged. Only positive, the breakfast was good with a really nice terrace.