New 2 bed holiday home with decking in Rockley Park Dorset near the sea

Very comfortable, great location, good bus service to Poole, Bournemouth

Nothing

Close to beach and nature reserve

Having to book online for everything

Clean, modern and well equipped

Single beds not really suitable for adults, mattresses uncomfortable. Probably OK for children

The location was great on site.

The facilities were an additional cost. Swimming and evening entertainment, you need to pay for a pass and prebook swimming. Was not aware as stated on here that this was included and not additional cost and was unable to book swimming as full booked. When asked the host, was told to collect passes at reception only to find the above information out.

The holiday home was clean , comfortable and well equipped. The host was quick to respond.

Location was a little noisy in the evening but for one this was ok.

The location was great and the property host was so kind, responsive and healthful resolving our inability to access the main park facilities (due to a trial that the holiday park was running around owner only access that weekend).

Unfortunately the caravan had a lot of dog hair in it on the carpet and sofas, which meant it did smell of dogs. It was the only thing I would comment on as mentioned the host was very kind and a pleasure to deal with.

Nice location. The bedding and cutlery were clean at least and had most utensils and spare bedding and most rooms. Just carpet, furniture and few other bits not up to standard.

The wifi didn't work the whole stay. I contacted the owner / manager of caravan via the message feature on Booking.com.Straight away. They were not just unhelpful, but off hand and rude. It put added stress and spoilt things. I asked for some kind of compensation, even if not what I suggest( initiallyIasked for £ 10 a day for the inconvenience and fact that one of the reasons I chose here was wifi. I had to use near all my mobile data to just do a few things like email family to say I arrived safely etc . I knew that might be a bit much but expectingthem to barter down I figured its a start ) , they could of offered numerous other options , even a small token for free coffee or something would of been appreciated, but nothing and in the end they stopped replying the day before we left. The caravan wasn't great. The furniture and carpets needed a good steam clean. There wasn't enough shower gel or soap in bathroom Not adequate mats for entrance of caravan. only mat left outside so all the wet got in.. The bed was uncomfortable. The cafe didn't have a working coffee machine the whole week. They also didn't have any of the non alcoholic cocktail/ kids juice options. The attitude of the person I spoke to on messenge and other things mentioned put me off coming back. I don't have much money and am disabled. This break was supposed to be a nice experience but it was spoilt . I suggest you train staff in customer service and just generally politeness. Also fix things and have basics available in coffee / bar . I know it was out of season but come on !. Not even any coffee or fruit juice cartons is ridiculous. Didn't eat there. Was put off by the rest of experience. Plus my partner had an overpriced hot chocolate which said wasn't worth it so didn't want to waste money on eating there if even the drinks aren't good.

The location was lovely,quiet but you didn't feel alone because the main facilities were just across the road,but didn't disturb us at all.Being able to walk to the beach was lovely.The caravan was clean with everything we needed.Many Thanks.

Nice modern van, great haven, beach and common on doorstep for walks.

Bit tight on storage

Great location for ferry port

Double bed like sleeping on a airbed as so soft and overly bouncy. Would be lovely for 1, too buoyant for 2 so really unsettled night sleep

Convenient for visiting friends and family.

It was clean, there was spare bedding and towels.

No WiFi, no hooks to hang anything, no side lamps so only full lights on or not.

Location

Poor WiFi

The decking had foliage all over which trod into floor no internal door mat Smelt of cigarettes and dogs Dining bench legs were loose Toilet seat broken Grill pan dirty and cooker top dirty as were kitchen tops Twin bed had piled up bedding dumped on it Flooring was dirty Also description said hot tub!!!!!

Location next to facilities is excellent. Great out of season mini break, entertainment staff all friendly and good fun. Mash and Barrel for supper great, again staff super friendly and helpful.

Booked for hot tub but doesn't exist! Very disappointing as night away surprise for sister and she loves a hot tub.

The caravan was lovely and in a great location. Also little extras for us to use.

Really needed a good clean.

a very well appointed caravan - clean, comfortable, warm, with all you expect from a holiday caravan

was not clear on the booking.com site that it was a caravan. also we arrived late (6pm} in the dark and rain (it was winter) and it took us 30 mins to find the caravan -not well signposted

oven didn’t work whole time we were there and tv stopped working. both were reported

Loved the caravan the shower was amazing so powerful would definitely love to return

Location

Weather.

The caravan was warm and comfortable, we had everything we needed

It was advertised having a hot tub 😌 it did not😔