Radisson RED Hotel, Oslo Airport

Recommend everyone who has connection flights next day. You can find the hotel easily and just directly connected thru arcade from arrival floor. Did not talk to staff due to self checkin and out but overall great.

The biggest positive about Radisson RED Oslo Airport is definitely the location. It is quite close to the airport and you can easily walk there, which is very convenient, especially if you have an early flight. Unfortunately, our experience with the staff was not as pleasant. They came across as quite rude and unfriendly. Perhaps it is a cultural difference, but we found there was very little warmth or friendliness in the way they interacted with us. We arrived before the check-in time after travelling very early in the morning from Stockholm. I wasn't feeling well and simply wanted to lie down and rest for a while. We were repeatedly told that we couldn't check in before 3pm unless we paid an additional amount. We understand that early check-in is not guaranteed, but the way this was communicated felt unnecessarily rude. What made this even more disappointing was that I am a Radisson member, as well as a member of other major hotel chains, and I have never experienced anything like this at the other chains. At other hotels, staff have generally been very kind and, if a room is available, have tried to accommodate an early check-in. Here, I was specifically asked about my membership status and told that I needed to be a Silver member to receive the relevant benefit. I found this quite off-putting, particularly because I had never previously been asked about my membership status in this way when simply requesting an early room. The whole interaction unfortunately reflected badly on Radisson for me. It wasn't necessarily the fact that we couldn't check in early, but the manner in which it was handled that left a bad impression. A little understanding and kindness would have made a big difference, especially when someone isn't feeling well. The room itself was a good size and the hotel was generally clean, but unfortunately there was quite a lot of noise. Someone even knocked on our door after midnight, although we couldn't figure out who it was. The TV was another issue. We couldn't get the Chromecast to connect no matter what we tried. When we mentioned it, we were told that we would need to change rooms because it was the weekend and there was no maintenance staff available. As we were leaving very early the next morning, we didn't feel it was worth going through the hassle of changing rooms for such a short stay. Overall, the location is excellent for the airport, the rooms are a decent size and the hotel is clean, but the customer service and our experience with the staff unfortunately left us disappointed. I have stayed with several major hotel chains and this was honestly one of the least welcoming check-in experiences I've had.

Great hotel when travelling trough Gardemoen.

I left my RL cardigan in Room 1339, only realised after I checked in to the airport departure at 7pm local time, call the hotel front desk immediately but there is no one pick up the phone until the flight departed, sent an email at the same time. call the front desk again after 24 hrs, someone pick up the phone and told me they are too busy to check and asked me to send an email. There is still no reply when this review is written, 2 days has passed, if not for the branded cardigan which I only wore once, I would not have rated 1 star for the staff.