Tokachigawa Moor Onsen Seijyakubow

This is a wonderful Onsen. The rooms are spectacular. This was our second trip to Tokachigawa Moor and everything about this place is first class. Beautifully crafted meals, friendly and personal service. This is as relaxing as it gets.

清潔、料理、温泉、スタッフ、全て良かったです。帰って来て現実を実感する。

特にありません。お土産の店とか無いのが新鮮でした。もう少し御値段が安いと、何回も行けるけど、御値段も納得出来る

everything

nothing

The onsen water, the bed and the food. We had a fantastic server by the name of Shoji-san. She served our dinner which was really good. Her whole attitude was fantastic and surpassed all expectations.

The property is really inaccessible and there are no facilities to accommodate anyone with disabilities. No wheelchairs, no accessible rooms. The onsen, whilst excellent, is difficult to get into as there was no stepping bench or stone. It was really deep and as the water quality makes it black, it was scary for someone with Sciatica to get in or out of. The ground was also slippery where one gets out of the onsen. The furniture was disappointing. No table or desk, just a round coffee table which was covered by their reading material and things they want to sell. The sofa was too low and too soft. No room-to-room dialing at all. Their "phone" was another fancy I-Pad. Light switches all over the place with no central control. The most unforgivable was staff attitude and organization. When we first arrived, the person who was supposed to greet us at the door was distracted by a returning guest. When we went in, they had no slippers for me - I have Sciatica and walking on hard floors (even tatami) is very painful. No one offered to help check us in. There were lots of young staff members just standing there staring at the door - obviously instructed by senior management to do that. No one spoke a word to us as only staff dressed in kimonos can do the check-in. The Manager (the only person in a black suit) was just inadequate. He said that they sell soft slippers and I can have a pair if I paid for it. However, those slippers have an arch in it and does not help me at all. I have a computer with me as I needed to do work, and they could not find a desk for me anywhere. I believe the whole problem is that this is another one of those "Design hotels". They focus on how beautiful their surroundings are, without catering to their guests. Their guests are supposed to be overwhelmed by their lofty philosophy: Harmony, respect, purity and tranquility. Well, need I say more?