Palau Suites & Apartments
Top rated by guests





8.9Excellent
(5,096 Ratings)
"Location"
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Palau Suites & Apartments is a recently renovated condo hotel in Valencia near Turia Gardens. Free Wifi is featured throughout the property, and private parking is available on site.
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.9Excellent
(5,096 Ratings)
"Location"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Friendly and helpful staff. Rooms are very clean and beds comfortable. Maintenance was efficient and friendly. Location is perfect if you don’t mind a 10’ walk into the centre.
Nothing
6.0 / 10.0
The location was good and the apartment was clean.
The front desk staff were polite but not helpful.
9.0 / 10.0
Nice and spacious room. Close to parks. City center was walking like 15 min.
Employees at reception desk could be more welcoming.
10.0 / 10.0
Location
8.0 / 10.0
The apartment was fairly modern, in a quiet neighborhood. The availability of hot water and big shower/bathroom is also a positive remark.
At the time we stayed, there was no dish washer, and the bed could have been more comfortable (it was a bit noisy because of its springs). It is also a bit far away from the city center. However, one can easily take a cab to reach the city attractions.
10.0 / 10.0
Super clean, beautiful room, so kind staff, everything was great.
1.0 / 10.0
Don't ruin your holiday with this hotel .
Avoid this hotel if you are foreigners, because the hotel receptionists bully the hotel guests and you were not able to seek help from the hotel manager.
The sofa bed is not even a proper sofa bed. It's sinking become a V-shaped. It's not even meant for sleeping and lying as your body will become a V-shape.
As we check-in late, we went down to talk to the receptionists (Sofia and Anthony) once we found out the problem.
They replied us in a very unfriendly tone.
Sofia: 'It's not our problem. You have to tell the hotel management or write in to Booking.com to tell them this problem.
There is not cleaner now to help you at this hour. You have to accept it.'
Anthony and Sofie: 'Our hotel is fully booked tonight we cannot do anything for you.
After that Sofia passed the hotel's business card to me and said, 'If you want to, you can just write to this e-mail address, we are just employee, we don't own this hotel!', 'Or you have an option to go home now and find another hotel to stay now!'
Sofia threatened us and called the police in front of us and she wanted the police to throw 3 of us out of the hotel at 12am because she claimed that we were making a scene there. She accused us of taking alcohols and making a scene. (Me, cousin and 75 years old untie)
We were very shocked by the unprofessional hotel receptionists. But we were not afraid, we wanted to wait for the police because we didn't do anything wrong. We even prepared to call Singapore Embassy to alert them if police really comes.
Police didn't come after waiting for 30 minutes at the hotel reception at 10 degree celcius.
We asked Sofia and Anthony when the police arrive. Sofia said, "we don't know when the police will come. You just wait."
We were devastated and went back to our room as we were too tired. My cousin slept on the bed, and he got suffered from the back pain and couldn't move.
We went down to find the hotel manager to seek solution. Another receptionist from morning shift told us that the hotel manager will only come on Monday as it was Saturday.
9.0 / 10.0
Nice location,big rooms, posibility to park at the location or nearby.
Sound proofing is weak.
10.0 / 10.0
The location is really good.
There are reception 24 hours, that helps when you get.
You could request a parking spot for an additional price.
Everything good
10.0 / 10.0
Enjoyed the hotel style approach
All was perfect, just wish we didn’t have to ask for coffee pods or water
10.0 / 10.0
1. Well-equipped room with very comfortable bed
2. Walking distance to the Ciudad de las Artes y las Ciencias
3. Many nice restaurants nearby
Nothing
10.0 / 10.0
The people at reception were very polite and knowledgeable..especially Diego and Santiago
Nothing
10.0 / 10.0
Spacious apartment in an excellent location, half an hour's walk from the center of Valencia. Detailed and discreet cleaning on a daily basis. The kitchen is well equipped. Comfortable beds, quiet environment, friendly staff.
Nothing
9.0 / 10.0
Location is ideal and family friendly food options are nearby. The children enjoyed quick access to beach and the neighborhood felt safe.
9.0 / 10.0
Nice, modern and clean apartment in a good location.
9.0 / 10.0
Nice and clean. The location was good and very spacious.
Late check in time but they disclosed this beforehand
10.0 / 10.0
I liked everything. What was the best? The everyday room service! It was the best We have ever encountered anywhere. They definitely deserve a bonus :) And also the laundry machines :)
9.0 / 10.0
Excellent buffet, very nice room and close to everything. Staff were very helpful
Nothing stood out.
10.0 / 10.0
Spacious and clean and very comfy with washer and dryer
Vanessa at the front desk super helpful - thinking ahead to options for us when the rain came without being asked and volunteering info - she’s a treasure
Amenities could have been better - no tissues provided and pumps for body wash etc are hopeless - hand soap pump not refilled when empty but staff very helpful and it would have been had we asked - 2nd to last day so not a problem
Could do with a pool - even just a small one
10.0 / 10.0
Location, price and quality
9.0 / 10.0
Very comfortable, spacious studio, and very good bed. Great location.
The staff was mostly wonderful, except for one female receptionist who was exceptionally rude to me on a consistent basis throughout the entire duration of my stay. Whenever I came down to ask her a question she would make an angry face and act as if I was really bothering her and she was doing me a huge favor by speaking to me. Extremely unprofessional and downright unacceptable behavior.
9.0 / 10.0
Loved the size of the studio apartment, the bed was extremely comfy, with a full kitchenette, a large wardrobe and sofa. The bathroom was also spacious, clean and efficiently designed. The staff were lovely and available at any hour of the day (or night).
On the morning of the final day we found a silver fish (horrific lil bug) in the drain of the kitchen sink. We also had a gift bag with some jewelry and a valentine's card, this was accidentally cleaned up from our room and is still (2 days after leaving) missing. The cleaning staff are lovely, and while I shouldn't have to say this, if you have anything valuable, please do not leave it out when the staff come to clean.
9.0 / 10.0
Very clean, well equipped, daily room service, friendly & efficient staff. 24 hr reception. Guest laundry was a real bonus.
Traffic noise. Not easy to conveniently plug in electric kitchen equipment like kettle & toaster.
10.0 / 10.0
I like that it was clean and new, also I like that property is a kind of mix of apartment and hotel. So you can cook food if you want and also room will be cleaned everyday.
Great location, several stations with bicycles around as well as park.
Coffee
10.0 / 10.0
- It has a 24h reception, so no need to worry about arrival time
- it has window blinds, not curtains, so it was perfect for me
- the room is really big
- there is a washing and drying machine inside the building
- it is really close to the park, so it's the perfect stay if you are runners
- the rooms look identical with the pictures here, so you get exactly what you expect and what you paid for
10.0 / 10.0
Great location , very nice inside everything new
Everything was great
10.0 / 10.0
Awesome place! The apartment was super clean and comfortable and had all the facilities we needed, and the room service was great. Plus, the location is excellent. We'll definitely come back next time we're in Valencia!
10.0 / 10.0
Convenient apartment and very good service. Housekeeping occurs every day and they leave the room immaculate.
Nothing I could think about.
8.0 / 10.0
Good location and value. We liked the option of having a kitchenette, so we had more flexibility. Option of parking was good.
Sound insulation was poor between rooms.
No recycling option.
Only one person at reception at any time.
8.0 / 10.0
Modern and comfortable place. Friendly service most of the time! Beautiful view, and very good but quiet location! I must say I felt like I wanted to stay living in Valencia, and major reason is due to an almost perfect service! Thank you so much Palau reception staff❤️
The cleaning service was decent, meaning the apartment was not visibly dirty at any point, but it was a frequent chasing and looking the cleaning staff for having new towels and basic amenities for the bathroom. Even if you hang out the room cleaning sign, they were not knocking or even checking if they can start, but their superior directly saying we as clients didn’t notify between their staff working hours (roughly between 12:00-14:00).
Short recommendation so you enjoy a perfect stay is: please ask directly the ladies outside to clean your room and do not trust on leaving the cleaning sign.
The breakfast could be better, but it is not bad for renting an apartment and not a hotel room!
10.0 / 10.0
Room was super big, everything looked clean. Great view from the windows and relatively close to public transport stations.
The only downside was one of the staff who wrongly accused me of not paying for breakfast, even after me telling her I didn't go to breakfast. I told her my room number and she said I'm lying. She didn't apologise after I showed her my key/card which proved I was telling the truth, just backed off.
9.0 / 10.0
The facilities are pretty new and the apartment is very well furniture.
The wifi could be improved.
9.0 / 10.0
Close to the former river which is now a great park with cycling and walking paths. Comfortable bed and good shower. Great bar/restaurant within view of the apartment.
Tiny kitchen area.
10.0 / 10.0
Looks brand new. Has everything and more ; including water in the fridge
The wifi gets weak when you're using your phone and Netflix at the same time
8.0 / 10.0
Spacious, clean, comfy bed
Traffic noise a bit more than I'd like. Location not ideal as not really near anything, but fairly central if your don't mind getting out and about
10.0 / 10.0
Apartment was very comfortable, well furnished, good water pressure. Great location 1 block away from the park, supermarket just round the corner.
Safety deposit box would have been nice
9.0 / 10.0
Peaceful neighborhood, proximity to city centre, park and museums.
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FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment hotel has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment hotel?
Parking is not specified as an available amenity at Palau Suites & Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment hotel?
We didn’t find pool listed as an amenity for this apartment hotel. It may be worth double checking if a pool is important for your stay.
Is Palau Suites & Apartments pet friendly?
Unfortunately, this apartment hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Palau Suites & Apartments?
We found 17 amenities for this rental. This includes concierge services, free wifi/internet, free parking, air conditioning, and non-smoking.
