Casa de la Romanilla

Nicely decorated apartment close to the centre. Location is very good.

We couldn’t leave our luggage in the hallway after checkout, even though there was enough room and we would eventually leave before check-in of next guests. We ended up paying 45 euros extra just to store our luggage in a locker for a few hours.

Location amazing, flat spotlessly clean and spacious, comfortable beds.

The smart tv didn’t connect to the WiFi so couldn’t use online streaming, but this was a very minor issue that didn’t affect the trip!

Emplacement parfait pour des touristes. Magnifiques palmiers remplis de dattes juste devant les fenêtres.

Dommage que les rideaux ne soient pas placés de manière à pouvoir profiter de la lumière extérieure sans être vu par les gens. Les stores métalliques, une fois ouvertes, empêchent qu'on puisse tirer les rideaux.

Location is fine

First, the staff lack a sense of work responsibility and service awareness. All other apartment providers will reach out in advance to inform tenants of the check-in procedures and relevant information, yet the management team of this apartment sent us nothing until nearly 4 p.m. on the day we checked in. We only got the information after we took the initiative to enquire, which is extremely unreasonable. Second, upon check-in, we found the room was extremely dirty. The table and floor had clearly not been wiped at all. Additionally, the kitchen had no electricity, and the issue was not fixed until the afternoon of the next day (we only booked a two-night stay). My family could not stand the poor cleaning standard and cleaned the room ourselves. Could you please advise if the cleaning fee should be fully refunded to us? Third, the attitude of your operation staff was extremely unpleasant. Though they came to restore power to the kitchen and get the refrigerator working the afternoon of the next day, he told me at around 8 p.m. the previous night that he could not do anything at that hour. Excuse me? Does that mean we have to bear losses caused by your team’s negligence? Such a response is entirely unreasonable. Fourth, their replies were extremely delayed; they only responded to our messages after roughly one and a half hours.