Eastcliff Escape Folkestone

Once I saw the message from the hosts on the Booking.com app about location of lock box and code, along with specific details on the apartment location it was all good. See details in what I didn't like below.

This was the first time I've used a lock box with Booking.com, didn't realise the details of how to obtain the keys (in particular the location of the lock box and the code) was sent via a message on the mobile app. So I phoned the owners and left a message, they phoned me back within 15mins, by which time I'd stumbled on the message. After that no issue. I suggest Booking.com, in emails emphasise to customers to check the messages on the app (might I guess also have been on the web), I'd been expecting that info (lock box details) in an email.

Great Hose very informative. Key safe easy to get keys. Very comfortable apartment All facilities available such as Oven, Hob, cutlery, plates etc Shower very good

Not a complaint, but tight to park if in a van (transit size). I managed to park here in the end Does go under but if ladders on roof then these need taking off or unable to access. I needed to do this but ol after that Alternative parking is a long way off as it's mostly permit holders only on the streets No issues for cars but inform host of Reg in advance

Clean and cosy

Bed in front of massive window with outside people to see what’s in the room. No privacy , Entry to the property from car park and not safe location ,with unsafe neighbourhood surrounding

Great location very clean inside. Great to have a kitchen area and 2 tvs. Nice big window for light and ventilation. Memory foam mattress

No hand soap or shampoo. I had to use dish soap that I found in the cupboard to wash my hands. Shower was clean but didn’t heat up past lukewarm- maybe I didn’t know how to use it? Door to the apartment was a bit sketchy it was difficult to unlock and hard to tell if it was fully bolted at night, I didn’t feel totally safe. I had to ring host the morning of my stay because didn’t receive access details but he was very apologetic and helpful. Car park was incredibly tight and no spaces left for us so we had to park elsewhere. For the money I don’t think it reached the mark.