Cottage Hotel Fenice Hakuba

Location to the ski slopes.

Wish the kitchen was a little bigger to handle a family of 4.

Very Spacious, very quiet. Shuttle to Escal Plaza in the morning is fairly good as we are the starting station - you do need to remember there is only one shuttle from Fenice at 8:30 only though. Dining and breakfast are convenient when don't feel like going out. Parking at your own front door if you have a car. The staff were friendly。

Overall the property is really old. You can see it was renovated to a high standard maybe 30 years ago but everything is showing old age. Sofas no longer bouncy, TV is really old and dated, microwaves is old and really weak (took much longer than a normal microwave to heat things up), even the kettle is real old. It comes with a kitchenette with a hotplate but the place provide no cooking ware, no plates, no bowls, no really cutleries, not even a real cup / mug what so ever. All there were a few disposable plastic cups... We were told when we checked in that they can send us to "near by station" upon check out, however when we try to schedule a drop off we were told they only would take us to Goryu station, not Escal plaza, not Happo One terminal. I wish they have stated it clear to avoid disappointment. We tried to communicate through booking but never got any response, they use whatsapp but before we even find the hotel to check in the booking message are the only way to communicate.

The cottage was very spacious and provided great amenities. The staff were very good, super helpful and provided a lot of useful information. The shuttle bus service to the snow slopes was very convenient and the staff provided great service including drop off and pick up from the main town in Hakuba. The hotel restaurant was also very good.

Two levels

Only a single space heater - you can see your breath inside it’s so cold. Only sink is bathroom one. Hard to even make coffee.