The Silver Lava - design apartment and spa

Vood position near market and shopping areas. Not far from station for sightseeing. Small, slow but modern lift useful for suitcases, and after being out all day. Nicely appointed, with added bonus of cleaning materials. Would stay again if visiting Catania.

Pillows far to soft. Some fixtures need attending too (have come loose).

Lokalizacja świetna! Wszędzie blisko, a jednak trochę na uboczu! Ester, była bardzo pomocna i miła! Wyposażenie i udogodnienia genialne. Tak na prawdę na samym końcu pobytu odkryliśmy wszystkie możliwości tego mieszkania! Polecamy!

Trzeba być uważnym na okolicę. Byliśmy świadkami próby włamania do samochodu. Winda jest malutka i jedzie bardzo powoli co było zabawne ;)

POSIONE OTTIMA

NULLA

Good location. In general, comfortable.

We’d been expecting the use of spa facilities, the shower and the jacuzzi bath. The shower didn’t work apparently due to a recent storm? The buttons on the jacuzzi didn’t work well and it wasn’t particularly great. The washing machine wasn’t working either - again apparently due to the storm. Why did this matter so much? My partner has just lost her mother and two other members of her family. So the extra comfort factor were hugely important. It’s simply why I booked it. The washing machine wasn’t working either also needed as I had been travelling through several countries before hand. The apartment is CLEARLY advertised as a spa apartment and yet the person I communicated with didn’t seem to think that was such a big deal. Basically it totally ruined what was supposed to be a positive surprise to try give her a really different kind of break. To their credit I was refunded 50 euros, but the refund did not compensate for the disappointment. I absolutely believe they should an could have informed me before hand. Had they done so I obviously would have cancelled, but I guess that’s why they didn’t. As ever in this world, everyone is happy to take your money. After reading the response to my review, i reiterate: The apartment is advertised as a spa apartment. whilst you comment on the lights not working, the lights add atmosphere. The bath in the bedroom was also not up to standard, worn buttons and quite a disappointing experience. The first response was not to offer anything but to argue over whatsapp with me. Only when I exlaimed how dissatisfied i was did I get a more reasonable response. I would prefer some contrition rather than an outright rebuttal of my feedback and given the money I spent, the score of 6.0 reflects the level of my disappointment.