Los Cayos Beach House

Loved the place and location to Old San Juan and airport. There were a few communications from the host and the property manager that I believe could’ve been approached and worded better, as we felt like general questions were bothersome to ask, but overall, I would still recommend the property. The host and property manager were accommodating and sent staff to address issues during our stay, which we appreciated. It was perfect for a group of 13. The location was convenient and within a 4 minute walking distance to the grocery store.

The House made an overall excellent impression. Everything was exceptionally clean, and plenty of towels as well as other necessary items were provided. The grill worked perfectly, and the entire property was in very good condition.The location is outstanding: only about a five-minute walk to the beach, which is truly fantastic and absolutely beautiful. The gated community also provides a strong sense of safety. The house itself offers a great amount of space — we stayed there as a large group and had no issues at all. The rooftop terrace is absolutely incredible and without doubt one of the main highlights of the property. It genuinely makes the stay a lot of fun.Another strong advantage is the convenience: everything in San Juan can be reached by Uber for around 10 dollars, which is extremely practical. This house is particularly well-suited for bigger groups and I can highly recommend it.Additionally, the property manager responded very quickly, and the communication throughout our stay was excellent.

The property is great. Good location. Clean. A very easy distance from all of the points of interest that my friends and family wanted to visit. I would say, please pay attention to the roosters in the neighborhood. They are entering the property and kept us awake all night for most of our stay. There is a issue with the downstairs shower, should be easy to adjust the flooring so the water drains properly. A recommendation would be to provide some type of hook for guests to hand towels up in the bathrooms. Finally, we understand the need to secure the house keys, but we had a group of 16 (5 families) and one set of keys for the house was very tricky to handle. Maybe one more set would help for groups that large. Thanks.

Overall the property was what we expected. Plenty of room for our 10 person group. There was only 1 key provided that is located in lock box out front. We made it work but it would have been nice if the gate/doors had a key pad. The check in process was a nightmare. Apparently VRBO had a platform issue that prevented us from contacting the property manager through the app. We weren't receiving emails or messages through the app. When I tracked down a phone number and sent a text, I was told not to contact them via phone. We made it all the way to Puerto Rico with zero check in instructions and were told by the property manager that our reservation might be canceled because we couldn't communicate via the app. The fought us saying they couldn't prove who we were but eventually helped once they realized it wasn't our fault. Regardless, it was not the service you would expect to receive from a management company with multiple vacation rentals. We had no issues during our stay and check out was easy.