Hotel Borgo di Ciàula

Great place, exceeded expectations, great view.

The only , minor, defect. Maybe little oil on access door at night.

The breakfast was good.

The village was beautiful, nearby the sea. The weather was nice and we could enjoy our breakfast outside on 3rd of January! We have chosen the area because we wanted to be close to the airport, without living in Palermo and we really glad we made that choice!

When we booked the room we did not know that we had to pay extra money for the local taxes. Some benefits we were supposed to have (hydromessage etc) did not actually work. It was not our first concern but we felt like they are kidding us. Also, the breakfast did not contain (beside eggs) nothing fresh made. We were surprised since the restaurant of the hotel is a high standard one.

The staff were the highlight of the property. They were extremely friendly and helpful, and it very much felt like they were keeping the hotel running without much guidance or input from the owners. Thank you to both Priscilla and the young chap whose name I forget for all their help. The bed was very comfortable and the location was close to the seafront and local shops and restaurants.

Maybe we just visited in a bad week but a few little things that you don’t expect from a 4* property went wrong. There was only 1x room key for our room so the cleaning was not done. A kettle was supplied in the room but no cups or spoons. Cups were later supplied without spoons. When the room was finally cleaned fresh towels were supplied but the bathroom was not cleaned and old towels not removed. Dirty cups and glasses were not removed from the room either. The shower was so small you could not bend down in it. The shower head holder was broken. The door handle was falling off the room door with screws missing. Breakfast on the first day was purely bread-based (except for fruit, yoghurt and cereal) - no meats or cheese ( these were later supplied once requested). The property was understaffed and sometimes it was hard to find someone to help (again - the staff that were there were very helpful and lovely). I also think it would be good if they had a bar menu rather than just the gourmet restaurant menu where soup is €20? We love the hotel in a Fawlty Towers kind of way.