NORTH STORY - Luxury Chalet - Apartments & rooms

Great view from the hotel balcony , wonderful breakfast! Amazing helpful staff , free coffee/fruits/ice cream during the day. All together a great hotel.

Our room was I guess one of the older ones of the property and it was felt. Old feeling to it, bathroom with very small space and a bit old and not trashcan in it. not enough curtains in the room so light enters strongly in the morning. Overall it feels like this type of room requires being renewed a bit. But rest of hotel areas and space are great so it matters more than the room itself.

The staff were amazing very friendly and helpful with always a smile .

Some. Of the property was having work done to it and was a bit noisy during the day .

Jovanna and the staff were exceptional. Requested a quiet room and also bought tea bags for us So clean. Great facilities and free ice cream! Location has fab views. Can walk to town but best to drive. You need a car really to enjoy scenic drives

There is a bit of style over practical here. There are wow factors with dining room furniture for example but it is terribly uncomfortable as the wire legs mean you cannot get near the table. Also never had single 2ft 6 beds. Blackout curtains etc but the fixtures are cheap and falling apart. Cleaner tied lovely bows on curtains but they were hanging down off rail. No hooks and no plug near kettle. Cupboard by front door is shelved so not good for hanging coats or ski gear in winter. None of this is fault of staff but could easily be remedied.

The staff were very friendly and accommodating. We enjoyed the free coffee and icecream. The breakfast was also very good.

I was disappointed with our room as we booked a room with a mountain view. The view from our room was straight into reception and a brick wall. The room also felt very tired. Not at all as expected after viewing the pictures on line before booking. There is also a lot of building work happening around the hotel complex. This ment drilling and stone cutting all day including the weekends. This was not only noisy but we had to endure clouds of chocking stone dust whilst trying to relax by the pool. This building work is likely to last for many months. We also came back from a day out to find the pool full of children / families who were not staying at the hotel. They were noisy and took up the whole pool and all of the sun beds. This was extremely frustrating as we weren't able to use the facilities that we had paid for, for many hours.