Sunset Waves 18-35 Poniente Beach Resort

Location

Sewage Smells from drains overpowering

It was clean, close to the beach. Pools were very good

I was given the wrong instructions to get the keys from a completely different place for a different apartment on booking.com - this delayed us getting into the property. Booking.com did deliver the correct keys - then messaged to say collect the other sets tomorrow. Got a taxi again to collect and they did not know why I was there. After messaging again - they tell me there is no more keys to collect as the previous person had taken both sets of keys home with him. This meant we had 1 set of keys (the cleaners keys) between 6 of us for the week, which was not great. Then you have to deliver the keys back to the place which is around 20mims walk or taxi, as our flight was 6am, I had to ensure our taxi transfer was willing to help with this, which luckily he was. Beds were uncomfortable and the pillows. Only given a sheet and one pillow - could have done with 2 pillows and some spare blankets as it was difficult to sort the air conditioning- so quite cold at night. No trays to cook things in oven. No tea towels or towels to dry hands in bathroom.

Beautiful 3 bedroomed apartment, superb views of sea from large balcony with 6 seater dining table, patio chairs & sofa. Full size fridge freezer, induction hob, fan oven, microwave, dishwasher & washing machine, all good quality. Great air con, comfortable beds, large en suite to main bedroom, lots of storage. Great large swimming pool as well as smaller pool for more serious swimmers, decent gym, 3 jacuzzis, children’s pool, free tennis & paddle tennis court, football pitch, table tennis, (need to bring own equipment though). Decent reasonably priced pool bar with friendly staff. Not a lot of Sunbeds but easy to get up to mid-day.

Had to collect keys from safe at booking agents, over a mile away at midnight. Absolutely no instructions on how to get into Sunset Waves or where the apartment was, not ideal after a long journey. Only 4 bands in safe & agents even wanted us to go back for the other 2 - I refused & they did deliver them. Ridiculous prices for loss of bands €50, same for towel etc. Extremely strict lifeguards, no inflatables, no drinks round pool, not even water. Very much geared to residents & gave the impression that holidaymakers were not really welcome. Not one single instruction in the apartment as to how things worked, eg air con (which we never really got the hang of), induction hob, where to put rubbish, & no contact details if we had a problem. Found out after a few days there was a concierge office but no-one was ever in it - phone number given but was hours before someone came, then it was a Manager who told us in no uncertain terms that we couldn’t leave our luggage on the premises on our last day even though we had a late flight & we also had to be out of the complex by 11am! Luckily I had it in writing that we could stay on the last day, so we did - leaving management & agents to sort it out. Only sheets on bed, could do with a light quilt or blanket.

La casa es tal cual se ve en las fotos, grande bonito, terraza espectacular con vistas increíbles. Una casa que merece mucho la pena. Repetiría

Eché en falta que alguien me recibiera en la casa y explicara cosas como: cómo entrar y salir del garaje que es complicado, persianas…