Hampton Inn & Suites Olean, Ny

Beautiful maintained hotel

Nothing

The room was warm and inviting. I liked having two chairs to sit in and two places to lay a suitcase. When we found a couple of broken items in the room (the toilet paper holder fell off the wall and the outlet in the bathroom was loose), the manager had them fixed within the hour. The staff were accommodating. I liked having the coffee stand available all day in the lobby.

Breakfast was adequate. The eggs each day were not the best. The omelets were dry and the scrambled eggs were watery. I liked the mini scones and the waffles. My partner follows a kosher diet, so he could only eat the chicken sausage the one day it was offered out of the 4 days we ate at the hotel. Also, the bed mattress was too hard. It was hard to sleep on. I did not like having to pay about $20 a night more each night we stayed there for an accessible room. I cannot access a tub and needed the shower...

Great people working at the front desk

Dry room, and light flashing all night

Easy to enter and exit. Everything was clean and tidy. Most everyone was friendly with a few exceptions. Wendy was awesome, very helpful right from the time we arrived.